Branch Support Executive - Gandhinagar

About the role

Designation \- Branch Support Executive

Location \- Gandhinagar

Experience \- 0 \-1 Year (Freshers can also apply)

Qualification \- Any Graduate

About Rentokil PCI

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry\-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

For more details: https://www.rentokil\-pestcontrolindia.com

About the Role:

* The Executive is responsible for supporting end\-to\-end branch operations, including customer communication, documentation, invoicing, compliance, and coordination with internal teams. * The person will report to the ABM/BM, The incumbent will have to work as part of a multi\-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

* Attend incoming calls at the branch, transfer calls, take messages, and provide information to prospects/customers as required * Manage emails received on the central email ID, including directing, assigning, and responding to queries * Assign iCABS tickets and coordinate with relevant employees for timely status updates * Handle invoice\-related activities, including forecasting, suspensions, printing, and distribution * Raise CR (Change Request) tickets for price decreases * Generate renewal reports and letters for SEs, and process renewals (at existing or revised pricing) * Raise termination requests through the portal as needed * Maintain SHE\-related documentation, including fumigation certifications and register updates * Oversee license renewals, ensure compliance, and coordinate for audit readiness * Prepare incentive calculations for timely submission * Manage attendance inputs and standard requirements such as mediclaim, contract labour details, and indents * Prepare and maintain branch customer documentation, including quotations, compliance records, OCCs, POs, warranties, etc. * Enter receipts and deposit slips in the system and make necessary adjustments on behalf of other branches * Raise credit note requests in the system as applicable * Oversee petty cash portal operations and liaise with local banks for related activities * Maintain conveyance records for technicians * Upload service dockets for key accounts * Perform additional tasks as assigned by the Branch Manager, in alignment with branch operations

Key Result Areas:

* Timely and error\-free handling of operational tasks * Accurate documentation and compliance tracking * Effective coordination across teams and platforms * On\-time submission of reports and invoices * Proactive support in audits, SHE, and regulatory requirements

Competencies (Skills essential to the role):

* Effective communication skills (Written and Verbal) * Accuracy in documentation and data entry * Multi\-Tasking * Time Management

Educational Qualification / Other Requirement:

* Any Graduation degree * 1\- 2 years of experience (based on the designation) required in Back Office Administration * Preferably from MNC * Proficient in MS\-Office/G\-Suite

Role Type / Key working relationships:

* Individual contributor role * External\- Customers and customer representatives * Internal \- Sales, Operations, Business support functions

Interested candidates can email to alfeeya.siddiqui@rentokil\-pci.com