Senior Business Analyst – HIS / EMR Implementation

Job Summary

The Senior Business Analyst – HIS/EMR Implementation will act as a critical bridge between clinical

and operational users and technology teams during the implementation of hospital systems. This

role is responsible for leading requirement gathering, workflow analysis, process redesign, fit-gap

analysis, documentation, testing support, and stakeholder alignment to ensure successful

deployment of HIS/EMR solutions. The ideal candidate should possess strong healthcare domain

knowledge, excellent analytical capability, and hands-on experience in digital healthcare

transformation projects.

Key Responsibilities – Business and Functional Analysis

 Lead requirement gathering sessions with clinicians, nurses, administrators, finance users, and

operational stakeholders.

 Analyze existing workflows and define future-state processes for HIS/EMR adoption.

 Conduct fit-gap analysis between current business processes and system functionality.

 Translate business needs into clear functional requirements, user stories, process maps, and

solution documentation.

 Ensure traceability of requirements across design, build, testing, and deployment phases.

Key Responsibilities – Healthcare Workflow Mapping

 Map workflows for patient registration, appointment scheduling, admissions, discharge,

transfer, clinical documentation, order entry, medication management, billing, claims,

laboratory, radiology, and pharmacy.

 Recommend process improvements to improve efficiency, compliance, patient safety, and user

experience.

 Work closely with end users to validate clinical and non-clinical workflows.

Key Responsibilities – Stakeholder Engagement

 Act as the primary functional liaison between users, project teams, IT teams, and vendors.

 Facilitate workshops, design sessions, and requirement validation meetings.

 Manage stakeholder expectations and secure sign-off on business requirements and process

changes.

 Support executive and departmental reporting with clear analysis and project insights.

Key Responsibilities – Solution Design Support

 Collaborate with technical teams and vendors to ensure business requirements are reflected

accurately in system configuration and solution design.

 Review configuration documents, prototypes, and functional design outputs.

 Support master data setup, forms design, rules validation, and reporting requirements.

Key Responsibilities – Testing and Deployment Support

 Prepare and review test scenarios, test scripts, and acceptance criteria.

 Support SIT, UAT, and defect triage from a business perspective.

 Validate that delivered functionality meets user requirements and compliance expectations.

 Assist in go-live readiness, super-user enablement, and post-go-live issue analysis.

Key Responsibilities – Change Management and Training Support

 Support training material review, SOP updates, and business communication documents.

 Identify change impacts across departments and support transition planning.

 Help drive user adoption through functional support and process clarification.

Required Qualifications

 Bachelor’s degree in Healthcare, Nursing, Pharmacy, Life Sciences, Health Informatics, Business,

Information Systems, or related discipline.

 8–10 years of experience in business analysis, with at least 4–5 years in healthcare IT, HIS, or

EMR implementation.

 Proven experience in hospital or healthcare workflow analysis and system implementation.

 Strong understanding of clinical and operational processes in healthcare settings.

Required Skills and Competencies

 Excellent requirement gathering and business analysis skills.

 Strong healthcare domain knowledge across clinical and administrative functions.

 Expertise in process mapping, BRD/FRD creation, use cases, and workflow documentation.

 Strong communication and facilitation skills.

 Experience in UAT planning, defect management, and solution validation.

 Knowledge of interoperability, reporting, and data migration concepts is desirable.

 Proficiency in tools such as Visio, Excel, PowerPoint, JIRA, and Confluence.

Preferred Experience

 Experience working on enterprise HIS/EMR platforms.

 Exposure to implementation in multi-specialty hospitals.

 Knowledge of accreditation, regulatory, and privacy requirements in healthcare.

 Certification in CBAP, CCBA, PMI-PBA, or Health Informatics is a plus.

Key Performance Indicators (KPIs)

 Quality and completeness of requirements documentation.

 Stakeholder sign-off and alignment.

 Reduced requirement defects and rework.

 Testing readiness and UAT success.

 Workflow optimization and adoption outcomes.

 Timely support to project milestones and go-live activities.

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