Join our growing team as an IT Operations Analyst. This position is a Hybrid position in Toccoa, GA or Greenville, SC. Annual Base Salary - $70,000 to $80,000 This role supports IT operations through invoice processing, budget tracking, reporting, and analytics. Coordinate IT purchase requests and office supply management. Partner with ITSM and Deployment Managers to support capacity planning, metrics, SLAs, and business value. The Analyst supports audit readiness and process documentation across the IT department.
Principal Accountabilities and Responsibilities
Invoice Processing and Financial Oversight
- Oversee IT invoice processing including submission and partial processing
- Understand and analyze the drivers behind IT invoices and expenses
- Collaborate with finance teams to monitor budget, track expenses, and identify cost-saving opportunities
- Support budget planning, including tracking vendor renewals, cost increases, and contract end dates
- Support audit readiness
Support IT Operations Reporting and Analytics
- Produce IT operations reporting for leadership
- Develop and maintain IT operations analytics
- Coordinate with ITSM and Deployment Managers to support capacity planning, metrics, SLAs, and business value
- Understand business and departmental metrics and organizational linkage
Performs Office Supply Management
- Process IT purchase requests
- Manage IT office supply inventory
Support IT and Infrastructure Teams
- Support special and high-priority projects assigned
- Participate in IT processes to comply with internal policies and regulatory requirements
- Document processes and workflows through written and visual tools and templates
- Coordinate meetings and events for IT leadership team
EDUCATION, QUALIFICATIONS, AND EXPERIENCE
- Undergraduate Degree in Business or related field
- Minimum of 2 years' experience in IT operations, financial management, or project management
- Strong proficiency with Excel
- Ability to maintain confidential business and personal information
- Advanced interpersonal relationship skills at a variety of levels and business settings
- Strategic mindset with strong skill to manage change, complexity, and drive for results
- Demonstrate the ability to analyze relevant information and apply individual judgment
- Ability to work in a team environment
- Ability to manage multiple tasks simultaneously
- Strong communication skills (verbal / written)
- Proficient with MS Office Suite products
- Must possess a valid driver's license and the ability to operate an automobile as needed
DESIRABLE
- Experience with SharePoint
- Experience with SAP, Concur, etc.
- Experience with data reporting or analytical tools (e.g.., Power BI, Excel pivot tables/Power Query)
Compensation: $70,000.00 to $80,000.00
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