Job Responsibilities
- Acts as the primary liaison between 3M and customers, overseeing the entire order process from entry to delivery.
- Handles order entry, status updates, product inquiries, pricing, shipping, and inventory issues.
- Communicates clearly and professionally with both external customers and internal 3M personnel via telephone, chat, and written correspondence.
- Manages worklists, raises internal tickets for order management issues, and systematically solves problems related to material information records and master data.
- Educates customers on processes, manages price change activities, and handles complex inquiries with adaptive techniques.
- Enhances customer satisfaction by identifying and resolving problem patterns.
- Provide additional proactive support, as required, for agreed Premium and Strategic Key Accounts.
- Develops and supports improvements for work processes and tools.
- Participates in meetings to address ongoing issues and maintain a culture of quality.
- Supports cross-functional teams, acts as a project liaison, and participates in process improvement teams.
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