Customer Service / Customer Support
Scope of work:
- Monitor Focus products availability against forecast (MTS)/ against order (MTO).
a. Phase 1: Turkey
b. Phase 2: IMEA Key countries, Rest of Turkey
- Track the following KPI’s:
a. Availability against Safety stock (SS)
b. Recovery time
c. Forecast consumption variations
d. Root cause for stock below safety levels
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Take it up with relevant supply planner and acquire revival plan in case of stock below SS.
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Raise the red flag with Business planner if forecast consumption is faster than usual trend.
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Implement actions to prevent future recurrence of those reason codes of root causes identified.
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No. of IDH under focus: 788 IDHs for Turkey. 2407 IDHs for IMEA Key countries.
Duration of the service – 12 months
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