Tele Calling Executive
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Job Description
We are hiring **Tele calling** to manage customer relationships through digital channels. The role involves engaging with customers, understanding their financial needs, and promoting relevant banking products while ensuring a seamless customer experience. This is an excellent opportunity for fresh graduates looking to start a career in banking sales.
**Key Responsibilities:**
**Customer Engagement:**
* Connect with assigned customers as per defined contact policies * Deliver a high\-quality digital banking experience * Understand customer requirements and recommend suitable products * Handle inbound/outbound calls as per quality standards * Resolve customer queries within defined timelines * Promote digital banking services for enhanced customer convenience * Maintain accurate records of customer interactions in CRM systems * Address and resolve customer complaints effectively * Build long\-term customer relationships * Ensure customer retention and minimize attrition
**Sales \& Portfolio Management:**
* Cross\-sell and up\-sell banking products (TPP, Assets, Cards, etc.) * Profile customers to identify sales opportunities * Ensure eligibility and compliance before offering products * Monitor key account activities and report as required * Process customer requests and transactions accurately
**Process \& Compliance:**
* Maintain proper documentation of all customer interactions * Adhere to banking policies, regulatory norms, and internal guidelines * Ensure timely updates in CRM and reporting systems
**Eligibility Criteria:**
* **Qualification:** Graduate **(any stream except B.Tech/BE)** * **Experience:** Freshers can apply (0–1 year experience preferred)
**Key Skills Required:**
* Basic knowledge of banking and financial products * Strong verbal and written communication skills * Customer\-focused approach * Sales and persuasion abilities * Basic computer and CRM knowledge * Ability to build and maintain customer relationships
**Language Requirement:**
* Strong **English** (mandatory) * Proficiency in any one: **Hindi / Tamil / Kannada**
Pay: ₹16,000\.00 \- ₹22,000\.00 per month
Benefits:
* Provident Fund
Work Location: In person
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