Key Responsibilities 1. Case Follow-up
- Daily outreach to patients with pending treatment plans (WhatsApp, calls, SMS)
- Track follow-up cadence and conversion to scheduled appointments
2. Payment Objection Handling
- Clarify treatment cost, scope, and clinical rationale
- Explain payment plans, EMI options, insurance coverage
- Document objection type (price, timing, clinical doubt, budget) and resolution
3. Patient Communication
- Send pre-appointment prep (documents needed, time to allocate, what to expect)
- Send post-consultation treatment summary and next steps
- Handle rescheduling friction and no-show prevention
4. Data & Reporting
- Log all follow-ups in patient CRM (case status, objection, resolution)
- Weekly report: cases contacted, conversion %, drop-off reasons
- Flag trends (e.g. "payment plans needed," "clinical doubt common") to clinic lead
5. Revenue Realization
- Ensure advance collection/booking before scheduled appointments
- Reduce case abandonment after consultation
- Drive referral follow-up and reminder calls (e.g. post-op, annual checkup)
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