Position Summary
HR Business Partnership & Workforce Strategy
- Establish and maintain effective working relationships with operational leaders, department managers, and supervisors to understand business objectives and workforce needs.
- Serve as a trusted HR advisor, providing guidance and recommendations on workforce planning, organizational effectiveness, employee relations, and management practices.
- Partner with leadership to identify workforce challenges, staffing needs, organizational gaps, and opportunities to improve operational effectiveness.
- Translate business objectives into practical HR initiatives that support employee performance, retention, engagement, and organizational growth.
- Identify workforce trends and provide recommendations to address turnover, attendance, employee engagement, and retention concerns.
- Support organizational changes, workforce transitions, departmental restructuring, and position changes.
- Promote consistent HR practices and effective management accountability across departments and locations.
- Maintain regular communication with operational leadership to proactively identify and address workforce concerns.
Relations & Management Coaching
- Provide guidance and coaching to managers and supervisors on employee relations, performance management, attendance, workplace conduct, and company policy application.
- Advise management on appropriate employee actions, corrective measures, and performance improvement strategies.
- Lead and support employee relations investigations, including conducting interviews, gathering information, reviewing documentation, and preparing investigation findings.
- Evaluate employee relations concerns, identify potential employment risks, and recommend appropriate courses of action.
- Assist management with conflict resolution, workplace concerns, employee complaints, and other sensitive employment matters.
- Prepare, review, and maintain documentation related to employee counseling, corrective action, performance improvement plans, and employment decisions.
- Promote consistent and fair application of company policies, procedures, and employment practices.
- Escalate significant, complex, or high-risk employee relations matters to the Human Resources Manager and partner on appropriate resolutions.
Talent Acquisition & Workforce Planning
- Partner with hiring managers and operational leadership to identify staffing needs, workforce priorities, and recruitment requirements.
- Support workforce planning initiatives to ensure staffing strategies align with operational demands and business objectives.
- Collaborate with the Human Resources Manager and recruiting resources to support effective talent acquisition strategies.
- Provide input on position requirements, job descriptions, organizational structures, and compensation considerations.
- Support candidate evaluation, interview processes, and hiring recommendations in partnership with management.
- Identify opportunities to improve workforce retention, internal mobility, succession planning, and employee development.
- Partner with the HR Coordinator to ensure effective coordination between candidate selection, preboarding, onboarding, and workforce integration.
Performance Management & Organizational Development
- Partner with managers to establish performance expectations, address performance concerns, and strengthen management accountability.
- Support the administration and effectiveness of performance management processes, including performance reviews, goal setting, and performance improvement plans.
- Identify employee development and training needs in collaboration with operational leadership.
- Support initiatives that strengthen leadership effectiveness, employee engagement, and organizational culture.
- Assist with identifying high-potential employees and opportunities for career development and internal advancement.
- Provide recommendations to improve employee retention, team effectiveness, and organizational performance.
- Support organizational development initiatives and change management activities.
Employment Compliance & Risk Management
- Maintain working knowledge of applicable federal, state, and local employment laws and regulations.
- Advise managers on employment practices and assist in identifying potential compliance risks.
- Support compliance with employment documentation, recordkeeping, required notices, and regulatory requirements.
- Oversee assigned compliance activities related to Form I-9 and E-Verify, including documentation reviews, reverification tracking, and internal audits.
- Monitor compliance deadlines and ensure outstanding employment documentation and corrective actions are addressed.
- Support unemployment claims, employment verifications, internal audits, and other employment-related matters.
- Assist with the development, implementation, and consistent application of HR policies, procedures, and employment practices.
- Partner with the Human Resources Manager to address compliance concerns, mitigate employment risks, and implement appropriate corrective measures.
Benefits, Leave & Employee Programs
- Support the administration of employee benefit programs, including medical, dental, vision, life insurance, disability, and retirement benefits.
- Serve as an HR resource for employee benefit questions, enrollment matters, qualifying life events, and benefit-related concerns.
- Coordinate leave of absence administration, including FMLA, ADA-related leave, military leave, and other applicable leave programs.
- Partner with employees, management, benefit providers, and the Human Resources Manager to address leave-related matters and ensure appropriate documentation and follow-up.
- Support annual open enrollment, employee benefit communications, and other employee programs.
- Identify opportunities to improve employee understanding, access, and utilization of company benefit programs.
HR Operations, Systems & Data Management
- Ensure timely and accurate completion of assigned HR transactions, including employee status changes, promotions, transfers, compensation changes, and separations.
- Maintain accurate employee information and documentation within Paycom and other applicable HR systems.
- Partner with Payroll to ensure employee changes affecting compensation, deductions, and employment status are communicated accurately and timely.
- Review HR data and reporting to identify trends, discrepancies, and opportunities for process improvement.
- Maintain accurate and confidential personnel records and employment documentation.
- Monitor assigned HR workflows, system notifications, and outstanding employee actions.
- Support HR audits, reporting requirements, and data integrity initiatives.
- Identify opportunities to streamline HR processes, improve controls, and strengthen HR service delivery.
Employee Communication & Workforce Engagement
- Build effective relationships with employees and supervisors across office and field operations.
- Provide bilingual English/Spanish communication and HR support to employees and management.
- Communicate HR policies, programs, procedures, and employment-related information clearly and consistently.
- Support employee engagement, retention, recognition, and workforce communication initiatives.
- Promote a workplace culture built on accountability, respect, collaboration, and open communication.
- Serve as an approachable and knowledgeable HR resource while maintaining appropriate professional boundaries and confidentiality.
Other Responsibilities
- Maintain strict confidentiality and exercise sound judgment when handling sensitive employee and business information.
- Stay informed of employment law developments, HR best practices, and workforce trends.
- Participate in HR initiatives, projects, and organizational improvement efforts as assigned.
- Perform other duties and responsibilities as assigned by the Human Resources Manager.
Education & Experience
- Minimum of 5 years of progressive Human Resources experience with demonstrated responsibility across multiple HR disciplines.
- Experience in employee relations, HR administration, benefits, leave management, and employment compliance.
- Experience supporting construction, telecommunications, industrial, manufacturing, or other operationally driven workforces preferred.
- Bachelor's degree in Human Resources, Business Administration, or a related field preferred; equivalent relevant experience may be considered.
- SHRM-CP, PHR, or other relevant HR certification preferred.
- Experience with an HRIS platform; Paycom experience strongly preferred.
- Working knowledge of federal and state employment laws and regulatory requirements.
- Fluency in English and Spanish required, including the ability to communicate effectively with employees and management in both languages.
- Strong written and verbal communication, organizational, analytical, and problem-solving skills.
- Ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced environment.
- Demonstrated discretion, professionalism, and ability to handle confidential employee matters.
- Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Typical Physical and Mental Demands
- The position may require long hours, handle conflicts, and make decisions under pressure
- and in inclement weather situations. While performing the duties of this job, the employee
- must stand, walk, use hands and fingers to, handle, feel or operate tools or controls; and
- reach with hands and arms.
- The employee must climb a ladder while lifting up to 25 pounds, sit, climb or balance, stoop, kneel, crouch, crawl, talk, hear and smell. The
- employee must have specific vision abilities required by this job include close vision,
- distance vision, color vision, peripheral vision, depth perception and the ability to adjust
- and focus. The noise level in the work environment is usually moderate to loud.
Physical Requirements & Working Conditions
The physical demands, work environment factors and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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