Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Summary:
In this role, you will work with developers directly by providing consultation to improve their apps. To excel in this role, you must have a keen eye on usability, design and gameplay, as well as expertise in cross-device optimization and monetization best practices. You will work closely with cross-functional teams within Google on day-to-day execution, as well as provide insights to improve internal processes and operations related to partner support.
Roles & Responsibilities:
- Review developer’s apps and games across multiple device form-factors and locales based on established internal and external quality and performance criteria, policies, tools and processes.
- Identify improvements pertaining to app/game quality, functionality, as well as compliance to Android platform requirements and Google Play Store policies.
- Perform content review of apps and games, optimizing for user market experience.
- Compose and communicate detailed feedback to developers and provide follow up and support. If applicable, identify, reproduce, and file internal bugs to appropriate owners.
- Escalate policy issues as required.
Required Qualifications:
- BS degree or equivalent practical experience, degree in CS, Eng, and/or UX Design preferred.
- 2+ years of relevant work experience expected.
- Experience with developing and/or testing mobile Android apps and games running across multiple device form factors and providing technical and editorial feedback.
- Strong technical and business communication skills.
- Fluent in both written and spoken English and local language as required by location.
- Ability to work cross-functionally on day-to-day execution with teams based around the globe, as well as provide insights to improve business processes related to internal and partner support.
- Self-motivated, meticulous and detail-oriented.
Preferred Qualifications:
- Excellent understanding of mobile UX design, ability to articulate use-cases and user interaction, and applying design skills to optimize.
- Hands-on experience with quality testing and performance analysis tools for mobile, such as Android Vitals or other tools.
- Prior experience in customer/partner support or relationship management.
- Prior testing experience in identifying, reproducing, diagnosing and reporting bugs.
- Development experience and working knowledge of one or more programming/scripting languages, such as Java, JavaScript etc.
- Working understanding of typical mobile app business models, such as ads, IAP, premium, freemium, subscriptions.
Technical/Functional Skill Set:
- Customer Service and/or Partner Relations background, preferably in a technical environment.
- Familiarity with Google internal tools, e.g. Salesforce, Playhub, PLX, QASA.
- Basic data analysis skill set
Minimum 2 year(s) of experience is required
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