About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at www.accenture.com.
About the Role
As a Client Account Management Associate Director, you will serve as a trusted advisor to client executives, helping drive business value, account growth, and long-term strategic partnerships. You will work closely with business, product, and technology stakeholders to align solutions with client objectives, maximize platform adoption, and identify opportunities for innovation and expansion. This role combines relationship management, strategic consulting, program oversight, and commercial leadership to deliver measurable client outcomes.
Key Responsibilities
- Act as a strategic advisor to clients, providing guidance on business priorities, operating models, customer engagement strategies, and solution adoption.
- Build and maintain strong relationships with client business, product, and technology leaders, becoming a trusted partner across the account.
- Lead discovery workshops and executive discussions to understand client objectives, challenges, and growth opportunities.
- Collaborate with architects, business analysts, delivery teams, and client stakeholders to ensure solutions align with business requirements and strategic goals.
- Identify opportunities to expand account value through new capabilities, services, products, and transformation initiatives.
- Provide oversight and governance for complex programs, ensuring successful delivery, risk mitigation, and achievement of business outcomes.
- Advise clients on best practices, industry trends, operating models, and customer experience strategies to maximize return on investment.
- Support executive-level stakeholder management, including steering committees, governance forums, and strategic planning sessions.
- Drive client adoption, change management, and enablement activities to ensure successful realization of expected benefits.
- Serve as an escalation point for account issues and coordinate cross-functional resources to resolve challenges effectively.
- Partner with sales, account leadership, and delivery teams to develop account growth strategies and contribute to revenue opportunities.
- Review and validate implementation approaches, business processes, and operational impacts to ensure alignment with client objectives.
- Provide ongoing thought leadership and subject matter expertise to clients across adjacent initiatives and transformation programs.
- Mentor team members and contribute to the development of account management, consulting, and client engagement capabilities.
- Lead or support strategic account planning activities, including business reviews, growth planning, and value realization discussions.
Key Skills & Experience
Required
- Client Account Management
- Executive Stakeholder Management
- Strategic Consulting
- Relationship Building
- Business Analysis
- Program & Project Management
- Account Growth and Business Development
- Value Realization and Client Success
- Risk and Issue Management
- Cross-Functional Leadership
Preferred
- Experience in digital transformation, customer platforms, or enterprise technology programs
- Commercial and financial management experience
- Change Management and Adoption Strategy
- Knowledge of customer segmentation, product strategy, and customer lifecycle management
- Experience with Python, YAML, R, or data analytics tools
- Experience working with enterprise clients in consulting or professional services environments
Benefits of working at Accenture:
- 18 weeks paid parental leave
- Long & short-term career break opportunities
- Structured career development program
- Local and international career opportunities.
- Certified as a Family Inclusive Workplace™
- Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
- We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!
We are a WORK180 Endorsed Employer, to see our benefits and policies click here
All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is a an EEO and Affirmative Action Employee of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity Statement for Australia and New Zealand:
At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work.
We encourage applications from all people with the relevant skillset, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require any accommodations or adjustments for interviews and/or at work, please reach out to exectalent@accenture.com or contact us at +61 2 9005 5000 (Australia) or +64 44666056 (New Zealand).
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