Remote | Philippines | Part-Time | 5 Hours Per Day
Starting salary: $6/hour
About the company
is a hospitality brand owned and operated by Accommos Ltd, a London-based serviced accommodation and property management company.
We manage distinctive properties across London, welcoming international travellers, families, business professionals and guests celebrating special occasions. But we’re building something beyond traditional Airbnb management. Our ambition is to combine exceptional hospitality, intelligent business systems, innovative technology and personalised guest experiences.
We believe that great businesses are built by exceptional people.
That’s why we invest in professional development, employee wellbeing, modern technology and long-term career opportunities.
At StayModu, your ideas matter. Your development matters. And exceptional work deserves recognition.
We’re looking for an intelligent, emotionally aware and highly motivated individual to join our growing London hospitality business.We want someone with exceptional potential. Someone with a sharp mind, excellent common sense, natural empathy and a genuine desire to become outstanding at what they do.
You’ll help create outstanding guest experiences across our London properties.
Your responsibilities will include:
- STR Operations & Coordination
- Monitor and follow up on operational issues across properties. - Coordinate cleaners, maintenance teams, contractors and other staff. - Assist with guest-related problems, escalations, complaints and resolutions. - Follow up on outstanding tasks until they are genuinely completed. - Help prevent recurring operational issues through better systems and processes.
- Executive & Personal Assistance
- Organise the director’s daily priorities, reminders, appointments and follow-ups. - Support inbox management, communication and administrative work. - Research suppliers, services, products and business opportunities. - Assist with occasional personal tasks and other business projects. - Anticipate upcoming needs and bring important issues to my attention.
- Business Execution & Improvement
- Take ownership of delegated projects from beginning to completion. - Identify inefficiencies and suggest practical improvements. - Use AI and digital tools intelligently to accelerate work while checking accuracy. - Support procurement, research, cost comparisons and commercial decisions. - Produce concise progress updates focused on outcomes, not just activity.
Qualifications:
- Strong written and spoken English
- Proven experience managing multiple responsibilities independently
- Excellent organisational, administrative and research capabilities
- Confidence with modern digital systems and AI tools
- Ability to work autonomously in a fast-moving environment
- Strong professional telephone and written communication
Highly desirable:
- Airbnb, Booking.com, Guesty or other STR/hospitality experience
- Previous experience as an executive assistant, operations assistant or property management assistant
- Experience coordinating teams, suppliers or contractors
- Experience handling demanding customers or resolving operational problems
Benefits:
- Health Insurance
- Gym Benefits
- Phone Allowance
- Public Holidays
- Performance Bonuses
Please include the word Pineapple somewhere in the first sentence of your application.
Application Question(s):
- Scenario: You have 4 competing tasks landing at the exact same time:
A guest calling on the phone who is locked out of their apartment. A cleaner messaging to report a broken bed frame right before a 3:00 PM check-in. An upcoming guest messaging to ask for early check-in recommendations. A director asking for a quick status update on yesterday's maintenance issues. In what order would you handle these 4 tasks, and why? (1–2 sentences explaining your reasoning for the order).
- Can you share a specific example from a previous job or situation where you noticed a problem, took complete ownership of it, and resolved it without waiting for someone to tell you what to do? What was the outcome?
- Could you confirm if you are available to work part time, 5 hours/day in UK business hours?
- Describe your experience with guest communication and reservation management systems?
- Do you have hands-on experience with Guesty or similar property management / STR platforms?
Education:
- Bachelor's (Required)
Experience:
- Guest services: 3 years (Preferred)
Work Location: Remote
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