- Support system enhancement request by analyzing and documenting user requirements
- Manage system developer prioritization in delivering system enhancements
- Design functional solution together with system developer to address user requirements
- Conduct internal testing to ensure all the functional solution working
- Arrange user acceptance testing with business users to validate the enhancement by gathering proof of test and sign off
- Create user guide documentation and provide system training to trainers or business users, when required by the project
- Work closely with respective departments and development team to resolve production issue
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