Account Manager

About the role

Nuvia Contract Manufacturing is seeking a motivated, relationship\-driven Account Manager to join our growing Sales team. This is an **on\-site position** based in Draper, Utah, where you'll serve as the primary liaison between our customers and internal teams, ensuring exceptional service and successful project execution.

The Account Manager is responsible for building and maintaining strong customer relationships while coordinating with Sales, Operations, Quality, Production, Inventory, and Shipping teams to ensure customer expectations are met.

Working closely with the VP of Sales, VP of Operations and VP of Business Development, this role supports business growth by managing customer accounts, identifying opportunities to strengthen partnerships, and delivering an outstanding customer experience. This is a highly collaborative, results\-oriented position for someone who enjoys solving problems, communicating proactively, and taking ownership of customer success. The ideal candidate is organized, professional, and thrives in a fast\-paced manufacturing environment where teamwork, accountability, and continuous improvement are essential.

In addition to a competitive base salary, this position may be eligible for discretionary performance\-based bonus opportunities tied to the achievement of individual goals, key performance indicators (KPIs), and overall business performance.

**This is not a traditional administrative role.** Success in this position requires initiative, strategic thinking, strong relationship management, and the ability to work cross\-functionally to drive customer satisfaction and business results.

**Key Responsibilities**

* Serve as the primary point of contact for assigned customer accounts * Build strong, long\-term relationships with clients based on trust and responsiveness * Understand customer needs and align them with Nuvia’s capabilities * Proactively identify opportunities for account growth, upselling, and expansion * Actively monitor account activity, do not wait for issues to arise * Anticipate customer needs and communicate updates before being asked * Follow up consistently on open items, orders, and requests * Drive solutions, not just communication * Partner with the VP of Sales to execute sales strategy and growth initiatives * Support new business opportunities and strategic accounts * Assist in preparing quotes, proposals, and pricing strategies * Cross\-Functional Collaboration * Act as the bridge between customers and internal teams, including Operations, Quality, Inventory, Shipping \& Receiving, * Coordinate internally to ensure orders are processed accurately, timelines are met, and customer expectations are clearly communicated

* Take ownership of customer issues and drive them to resolution * Escalate risks or delays proactively to the VP of Sales * Communicate clearly and professionally with both customers and internal teams * Always ensure a high level of customer satisfaction

* Maintain accurate customer data, communications, and opportunities in CRM * Track account performance, open orders, and follow\-ups * Participate in: Pipeline reviews, forecast meetings, Account reviews.

**Key Performance Indicators (KPIs)**

* Account revenue growth * Customer retention and satisfaction * Responsiveness and follow\-through * Number of proactive client interactions * Accuracy and timeliness of order coordination * Perform other duties as assigned. **Qualifications Required**

* Experience in B2B environments (business\-to\-business) * Strong communication and relationship\-building skills * Ability to manage multiple priorities and follow through on commitments * High level of accountability and ownership * Proactive mindset with strong problem\-solving skills.

Preferred

* Experience in contract manufacturing, medical device, or regulated industries * Familiarity with GMP / FDA environments * Experience working cross\-functionally with operations teams. **Education \& Experience**

* Bachelor’s degree in business or related field preferred * 3\+ years of experience in account management, sales, or customer\-facing roles **Technical Skills**

* Microsoft Office (Excel, Outlook, Word) * CRM systems (preferred) * Strong organizational and tracking skills **Benefits**

Benefits become available upon successful completion of the 90\-day introductory period and satisfactory attendance requirements:

* Health Insurance * Dental Insurance * Vision Insurance * Health Savings Account \- HSA (optional) * Paid Time Off

Employees are expected to successfully complete Nuvia's 90\-day Introductory Period by demonstrating reliable attendance, satisfactory job performance, teamwork, adherence to company policies, and completion of required training and certifications.

NUVIA is committed to fostering an inclusive workplace and welcomes applicants from diverse backgrounds. If you require accommodation during the application process, please contact NUVIA at (801\)306\-8842 to discuss your needs.