About the Role:
Leeds is a growing centre for business, finance, and professional services, and at NCT Evo Business Solutions Ltd, we bring that same forward-thinking approach to the way we support our clients. We help businesses improve their operations, manage client relationships, and deliver reliable service through organised, people-focused solutions.
We are looking for an Account Manager who can build strong client relationships, manage day-to-day account activity, and act as the key point of contact between our clients and internal teams. You are not just handling emails and updates; you are making sure clients feel supported, informed, and confident in the service they receive.
Why Work With Us?
The Environment: Our Leeds office provides a professional and collaborative workspace where communication, teamwork, and client service are valued.
Client Focus: We believe strong relationships are the foundation of long-term business success. You will play an important role in keeping clients satisfied and engaged.
Team Support: You will work closely with operations, administration, and service delivery teams to make sure client needs are handled efficiently.
Growth: We support practical career development and give team members the opportunity to build skills in account management, business coordination, and client success.
Key Responsibilities:
Client Relationship Management: Act as the main point of contact for assigned client accounts, handling regular communication, updates, and service-related enquiries.
Account Coordination: Monitor account activity, track client requirements, and ensure internal teams are aligned on priorities and deadlines.
Service Delivery Support: Work with operations and support teams to make sure client requests are completed accurately and on time.
Issue Resolution: Respond to client concerns professionally, investigate problems, and coordinate practical solutions.
Reporting and Updates: Prepare regular account updates, summaries, and reports for clients and internal management.
Client Retention: Build trust with clients by understanding their needs, identifying opportunities for improvement, and maintaining a high level of service.
Stakeholder Communication: Communicate clearly with clients, managers, and colleagues to ensure expectations are understood and met.
What We Are Looking For:
Experience: Previous experience in account management, client services, business support, customer success, or a similar mid-level role.
Communication Skills: Confident written and verbal communication skills, with the ability to manage professional client conversations.
Organisation: Strong attention to detail and the ability to manage multiple accounts, tasks, and deadlines.
Problem Solving: Able to handle client concerns calmly and find practical solutions.
Teamwork: Comfortable working with different departments to deliver a smooth client experience.
Mindset: Professional, reliable, and service-focused. You understand the value of strong client relationships and consistent follow-through.
Pay: £2,600.00-£3,500.00 per month
Work Location: In person
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