- Lead customer-focused technical programs, projects, and escalations, ensuring clear scope, milestones, timely communication, root cause identification, and sustainable corrective actions.
- Act as the key interface between customers, engineering, service, quality, and management teams to ensure successful execution of customer programs.
- Define, monitor, and analyze customer-centric KPIs to identify performance gaps and drive data-driven corrective and preventive actions that improve fleet performance, operational efficiency, system utilization, and equipment availability.
- Lead structured problem-solving activities using RCA, 8D, and cross-functional collaboration to resolve complex customer issues and drive continuous improvement.
- Support metrology and measurement-related initiatives to improve system performance, product quality, and process capability in customer environments.
- Translate complex technical and operational data into management-level insights, recommendations, and executive dashboards that drive measurable customer value, productivity, and business impact.
- Facilitate customer reviews, technical workshops, and strategic discussions focused on operational excellence, reliability improvement, and future technology requirements.
Requirements:
- Master's degree in Electrical Engineering, Computer Science, Physics, Semiconductor Engineering, or related field. Equivalent professional experience will also be considered.
- Proven experience in a system-driven environment combining hardware and software products.
- Experience managing technical projects, programs, or customer-facing initiatives in a complex engineering environment.
- Experience working directly with global semiconductor customers.
- Experience leading technical customer escalations and driving resolution of complex issues in collaboration with cross-functional teams.
- Strong analytical skills with experience defining, interpreting, and steering KPIs and performance metrics.
- Experience with structured problem-solving methodologies such as 8D, RCA, Six Sigma, or similar approaches.
- Technical understanding of measurement systems, metrology, equipment performance analysis, system diagnostics, or process capability evaluation.
- Excellent communication and presentation skills with the ability to communicate effectively from engineering experts to executive management.
- Experience working in international and cross-cultural environments with strong stakeholder management, business acumen, and cross-functional networking skills.
- Willingness to travel internationally (approximately 10%).
Requirements (Nice to Have)
- Knowledge of the semiconductor industry, semiconductor manufacturing, or Automated Test Equipment (ATE).
- Understanding of semiconductor test methodologies and system performance optimization.
- Experience with data analytics and visualization tools such as Power BI, Spotfire, Tableau, or similar platforms.
- Familiarity with reliability engineering, operational excellence, or quality management systems.
- Understanding of the Advantest V93000 tester platform.
- Certification in PMP, Agile, Scrum, Lean Six Sigma, or comparable methodologies.
- German language skills.