Teller

To serve members by accurately completing accounting and/or banking transactions.

1. Provides Account Services to Members by receiving deposits and loan payments; cashing cheques; issuing savings withdrawals; recording night and mail deposits; selling cashier’s cheques, foreign currency cheques, and other transaction types; answering questions in person or on telephone; referring to other cred union services.

2. Records Transactions by logging cashier’s cheques, foreign currency cheques, and other special services; preparing currency transaction reports and other necessary reports.

3. Cross-sells the Credit Union’s Products by informing members of new services and product promotions; ascertaining members’ needs; answering inquiries; directing members to a branch representative.

4. Undertakes Special Requests by opening and/or closing such project accounts as back-to-school, youth savings, Christmas, summer loans; exchanging foreign currencies; providing special statements, copies and referrals; completing safe-deposit box procedures; processing automatic teller machine transactions; providing required information

5. Reconcile Cash Drawer by proving cash transactions; counting and packaging currency and coins; reconciling transactions; turning in excess cash and mutilated currency to supervisor, maintaining supply of cash.

6. Complies with Credit Union operations and Security Procedures by participating in all dual-control functions; maintaining member traffic surveys; comply with Supervisor for Teller audits.

7. Maintains Member Confidence and Protects Credit Union Operations by keeping information confidential; adhering to health, safety and security policies, procedures, and practices; engaging in crisis planning and training.

8. Contributes to the Organization’s Effectiveness by offering information and opinions through employee participation programmes; seeking to align the Credit Union’s business objectives with personal and professional objectives.

9. Maintains Professional and Technical Knowledge and Business-like Aptitude by presenting a suitable appearance and attitude to attendance at work; pursuing personal development of skills and knowledge necessary for the effective performance of the role; attaining a general knowledge of the various functions and procedures for all departments of the Credit Union; maintaining a comprehensive knowledge of the Credit Union’s products, services and policies ensuring information is accurately disseminated to the staff and membership.

10. Contributes to the APCU Team Effort by actively participating in service quality initiatives; maintaining effective working relationships with key stakeholders; accomplishing job related results and performing any other related duties as may be reasonably assigned.

· Associate Degree in Accounting, Business Administration or equivalent qualification

· Proficiency in use of the Computer

· Experience in customer service or service-orientated projects/initiatives

Core Competencies:

· Quick learning ability and computational skills

· Good interpersonal skills, with the ability to build relationships

· Good interactive communication skills

Key Skills Required:

· Effective verbal and written communication skills

· Good administrative and organization skills

· Ability to exercise tact in dealing with all stakeholders

· Orientation towards detail and accuracy

Personal Characteristics

· Energetic self-starter with interpersonal flexibility and approachable disposition

· Integrity, punctuality, reliability, responsiveness and trustworthiness

· Qualities of a team player and results-orientation

· The ability to willingly embody and embody and exemplify the core values of the Credit Union

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