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Agama Solutions Inc.

Technology Support Coordinator

Pompano Beach, Broward CountyIndividual contributorvia adzuna
scala

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JOB SUMMARY Responsible for overseeing daily operations across support teams to ensure timely resolution of incidents, service requests, and system issues. This role assigns tasks, monitors staff performance, and provides training to maintain high-quality service. Serves as the primary escalation point, collaborating with IT groups and users on problem resolution and change management. Ensure system availability by tracking performance metrics, preparing reports, maintaining documentation, and …

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