About the role
The AI Research and Development Group of Agile Robots is looking for an Intern (m/f/d) Robotics & AI Application Support, who will help external customers and partners apply AI capabilities on their robot arm platform, supporting troubleshooting, documentation, and reference-application testing under guidance from the team.
Your Responsibilities
- Customer Support: Help respond to questions from customers and partners applying AI capabilities on their robot arm, under guidance from senior team members.
- Troubleshooting: Assist in diagnosing issues customers and partners report when applying AI components or pipelines on their own hardware, escalating cases that need deeper investigation.
- Documentation: Document common customer and partner issues and their resolutions to build a reusable reference for support work and other internal teams.
- Application Testing: Support testing of reference applications and pipelines to confirm they behave as expected before they reach customers and partners.
- Feedback Loop: Relay recurring patterns in customer and partner issues to the engineering team, to inform improvements to pipelines and reference applications.
Essential Skills
- Academic Background: Enrolled in a Master's degree programme in Computer Science, Robotics, Electrical/Mechanical Engineering, or a related field.
- Programming: Basic proficiency in Python, sufficient to read example code and reproduce a customer's or partner's setup.
- Communication: Ability to explain a technical issue clearly, in written or spoken English, to someone outside the immediate team.
- Robotics Familiarity: Basic understanding of how a robot arm is controlled and how its sensors and actuators connect to the software layer.
Beneficial Skills
- Simulation Exposure: Exposure to physics simulators such as MuJoCo, Isaac Sim, or Gazebo.
- ROS Familiarity: Familiarity with ROS or ROS2.
- Customer-Facing Experience: Prior experience in a support, teaching, or other customer- or partner-facing role.
What we offer
- Dynamic high-tech company combined with financial soundness and world class investors.
- Join an interdisciplinary, international team with 60+ different nationalities in a collaborative work environment.
- Lots of development opportunities in the context of our continued growth.
- Challenging tasks and impactful projects alongside experts that enable professional and personal growth.
- Corporate Benefits Program that covers health, mobility and learning with 100 € net per month.
- Modern office facilites with a rooftop terrace overlooking Munich, free drinks & fruits, and regular company events contribute to a good working environment.