We are looking for a senior operational leader to lead mixed teams, and drive scalable, high-quality execution. The role combines people leadership, process improvement, and cross-functional ownership to improve client outcomes and operational efficiency.
What you'll do:
Lead a Mixed Team:
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Manage and coach a team of team leads, ensuring strong collaboration, clear ownership, and effective execution across the region
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Build clear career paths, competency frameworks, and development plans.
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Conduct performance reviews and support succession planning.
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Foster a culture of accountability, collaboration, and continuous learning.
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Monitor team utilization, workload balancing, and staffing needs.
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Work on hiring plans and organizational structure.
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Identify operational risks related to capacity and address them proactively.
Operational Leadership:
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Establish scalable workflows, documentation standards, and best practices across all operational teams.
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Own and continuously improve operational processes across campaign onboarding, launch, optimization, reporting, troubleshooting, and campaign closeout.
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Ensure consistent delivery quality and adherence to internal SLAs.
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Drive operational excellence through process optimization and automation initiatives.
Cross-Functional Leadership:
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Partner closely with Client Services, Planning, and Growth, aligning day-to-day execution with broader client and company goals.
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Ensure alignment between commercial goals and operational execution.
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Drive communication and coordination across departments.
Own Regional Performance:
- Take full responsibility for the region's operational health within the MPO Department, client outcomes, and margin-related goals, with a focus on proactive issue management.
Lead Cross-Functional Problem Solving:
- Identify risks early, build action plans, and drive resolution through collaboration with internal teams and leadership when needed.
Own Strategic Projects:
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Lead regional and department-wide initiatives such as automation, reporting, onboarding improvements, process design, and operational optimization.
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Proven experience in a senior leadership role within the digital marketing agency environment, with a strong background in programmatic advertising
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Strong people management skills, with the ability to coach, guide, and develop team leads or senior specialists.
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Demonstrated ability to own regional or multi-account operations and take accountability for performance, client satisfaction, and business outcomes.
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Strong strategic thinking and problem-solving skills, with the ability to build action plans and drive them to completion.
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Excellent stakeholder management and communication skills; able to influence across Client Services, Growth, Planning, Strategy, and other internal teams.
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Strong risk management mindset, with the ability to identify issues early, escalate proactively, and keep stakeholders informed.
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English proficiency(C1) is required;