Lead the People Experience Function
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Lead and develop the People Experience team across People Partnership and People Operations
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Set priorities, improve workflows, and establish clear ownership and accountability across the function
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Support team members in their growth as strong business partners and operational leaders
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Act as a senior escalation point for complex employee relations and people-related matters
Operationalize People Strategy
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Partner closely with the VP of People & Culture to turn People priorities and initiatives into scalable processes and day-to-day execution
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Help improve how the People function operates across employee support, manager partnership, and internal processes
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Bring structure, clarity, and consistency to workflows, documentation, and team operations
Process Improvement & Operational Excellence
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Identify operational gaps, bottlenecks, and areas for improvement
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Partner on process optimization, automation initiatives, workflow standardization, and knowledge management
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Use people metrics, feedback, and operational insights to improve team effectiveness and employee experience
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Ensure People systems and processes support scalability, efficiency, and informed decision-making
Employee Experience & Manager Support
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Support initiatives that strengthen employee engagement, communication, and overall workplace experience
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Partner with managers to help navigate employee situations with consistency, fairness, and good judgment
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Promote a proactive, solutions-oriented approach to employee and manager support
Compliance & Governance
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Ensure People practices align with labor regulations, internal policies, and operational best practices
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Maintain strong standards around employee documentation and sensitive people processes
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Partner with Legal and Finance teams where needed
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8+ years of experience in HR, People Operations, or People Experience, including 3+ years in people leadership roles
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Experience leading or scaling People Operations / People Experience functions in international, fast-growing, or evolving environments
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Strong background in employee relations, people partnership, HR operations, and manager support
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Experience improving processes, workflows, and People systems, with the ability to bring structure and operational clarity to growing organizations
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Strong leadership, coaching, stakeholder management, and communication skills
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Operationally strong with a systems-thinking mindset and a practical, hands-on approach
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Comfortable balancing strategic thinking with day-to-day execution and change management
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Data-informed, detail-oriented, and comfortable using insights to drive improvements
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Fluent English
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