Lead and develop the People Experience team across People Partnership and People Operations
Set priorities, improve workflows, and establish clear ownership and accountability across the function
Support team members in their growth as strong business partners and operational leaders
Act as a senior escalation point for complex employee relations and people-related matters

Partner closely with the VP of People & Culture to turn People priorities and initiatives into scalable processes and day-to-day execution
Help improve how the People function operates across employee support, manager partnership, and internal processes
Bring structure, clarity, and consistency to workflows, documentation, and team operations

Identify operational gaps, bottlenecks, and areas for improvement
Partner on process optimization, automation initiatives, workflow standardization, and knowledge management
Use people metrics, feedback, and operational insights to improve team effectiveness and employee experience
Ensure People systems and processes support scalability, efficiency, and informed decision-making

Support initiatives that strengthen employee engagement, communication, and overall workplace experience
Partner with managers to help navigate employee situations with consistency, fairness, and good judgment
Promote a proactive, solutions-oriented approach to employee and manager support

Ensure People practices align with labor regulations, internal policies, and operational best practices
Maintain strong standards around employee documentation and sensitive people processes
Partner with Legal and Finance teams where needed
8+ years of experience in HR, People Operations, or People Experience, including 3+ years in people leadership roles
Experience leading or scaling People Operations / People Experience functions in international, fast-growing, or evolving environments
Strong background in employee relations, people partnership, HR operations, and manager support
Experience improving processes, workflows, and People systems, with the ability to bring structure and operational clarity to growing organizations
Strong leadership, coaching, stakeholder management, and communication skills
Operationally strong with a systems-thinking mindset and a practical, hands-on approach
Comfortable balancing strategic thinking with day-to-day execution and change management
Data-informed, detail-oriented, and comfortable using insights to drive improvements
Fluent English

People Experience Director

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