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Senior Technical Account Manager

Canada · United StatesSeniorFound Sep 4
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  • Own platform usage and adoption KPIs across assigned clients.

  • Lead onboarding and training sessions for clients after platform access is granted.

  • Run product demos and explain key Elevate features in a clear, client-friendly way.

  • Help clients understand how to use Elevate for planning, analytics, reporting, and optimization workflows.

  • Proactively introduce new platform features, dashboards, AI tools, and agents.

  • Identify adoption gaps and create action plans to increase active platform usage.

  • Collect client feedback and translate it into clear product and data recommendations.

  • Partner closely with Product, Data, Client Services, AI Lab, and Support teams.

  • Support Sales and Client Services teams with technical product expertise when needed.

  • 4+ years of experience in Technical Account Management, Sales Engineering, Customer Success, Solutions Consulting, or a similar client-facing SaaS role.

  • Experience working with SaaS platforms, dashboards, analytics tools, or workflow products.

  • Experience in AdTech, MarTech, digital advertising, media buying, campaign analytics, DSPs, reporting platforms, or AI-powered tools.

  • Experience conducting client trainings or product onboarding sessions.

  • Ability to work cross-functionally with Product, Data, Client Services, and technical teams.

  • Strong presentation and communication skills with the ability to explain technical concepts to non-technical audiences.

  • Strong project management and follow-up skills.

  • Excellent written and verbal English.

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