Mission
Airspeed is redefining how revenue teams work. Our AI Revenue Orchestration Platform doesn’t just analyze conversations — it acts on them. By transforming every customer interaction into insight and action, Airspeed Agents empower teams to close gaps, move faster, and focus on what matters most: selling.
With 100+ SaaS customers and 90%+ adoption among reps, Airspeed is setting a new standard for execution at scale.
We're seeking a Customer Success Engineer to help Airspeed scale how customers adopt, integrate, and succeed with our product. This is a customer-facing engineering role, ideal for someone who loves building and debugging systems with real-world impact.
What You’ll Do
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Be the first point of contact for technically complex customer issues
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Onboard, configure, and integrate Airspeed into customer systems (frequent direct collaboration)
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Debug and resolve customer-facing issues across integrations, APIs, data flows, and workflows
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Transform repeated customer requests into scalable, reusable solutions
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Configure and customize customer instances for scalability across accounts
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Translate customer challenges and feedback into actionable product insights
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Partner with Product and Engineering to influence roadmap with real usage data
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Enhance product documentation based on customer interactions
What We’re Looking For
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Proficient in writing production-quality code, scripts, and internal tooling
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Experience with APIs, integrations, and data pipelines (e.g., CRMs, internal systems)
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Strong debugging skills across multiple systems and layers
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Experience working directly with users or customers
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“Builder with empathy” mindset — you care about solving the right problems
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Ability to own problems end-to-end in an early-stage environment
What Success Looks Like
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Customers onboard faster and encounter fewer technical issues
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Increased customer satisfaction and product usage
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Customer-driven improvements delivered into the product regularly
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Engineers spend more time on core products vs. customer-specific work
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Clear, actionable customer feedback consistently informs product decisions
Growth & Progression
This role is not a traditional software engineer track but sits close to the core engineering team.
Depending on your impact and interests, growth paths include:
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Shipping bug fixes and automations into the core product
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Building internal tooling for CS and Engineering efficiency
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Developing new product features
We don’t lock this path upfront — it’s earned through ownership, impact, and collaboration.
Why This Role Matters
This role is critical to helping Airspeed scale. You ensure customers succeed technically, real-world learnings shape the product, and engineering time is spent building — not firefighting.
Airspeed is an equal opportunity employer. We welcome and support candidates from all backgrounds and experiences. If you’re excited to own outcomes, influence product, and help scale a category-defining platform, we’d love to hear from you.
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