Requirements
- A degree in Computer Science, Information Technologies or a related field.
- Preferably have minimum of 3 to 5 years related experience in technical support, integration or in a data centre industry.
- Preferably have strong technical knowledge of Windows, network products such as firewall, AP, router, and Layer 3 switch.
- Exceptional customer service skills with the ability to empathize with customers and efficiently resolve issues.
- Effective communication skills, both verbal and written are necessary, with the ability to convey technical information to non-technical users in multiple languages.
- Keen interest in continual learning and professional development.
- Result-oriented, customer-focused, self-motivated, proactive and problem-solving.
- Preferably able to speak in Mandarin, English and Bahasa Malaysia
- Applicant must be a Malaysian citizen.
- Must possess own car transport with valid driving license.
Responsibility
- Diagnose, troubleshoot, and resolve complex hardware, software, network, and server-related issues
- Provide exceptional technical support to customers through on-site visits and remote support channels, including phone, email, and remote access tools, ensuring timely issue resolution and high customer satisfaction.
- Perform installation, configuration, maintenance, and troubleshooting of Windows servers, network infrastructure, virtualization platforms, and related IT systems.
- Collaborate closely with internal teams, including Sales & Technical team to investigate technical issues, recommend solutions, and enhance product and service quality.
- Develop, maintain, and continuously improve technical documentation, knowledge base articles, and standard operating procedures (SOPs) to improve support efficiency and knowledge sharing.
- Identify opportunities to streamline support operations by enhancing workflows, implementing automation, and promoting self-service solutions where appropriate.
- Monitor system performance, perform preventive maintenance, and proactively identify potential issues to minimize downtime and improve system reliability.
- Ensure all incidents, service requests, and resolutions are accurately documented and managed in accordance with established SLA and IT service management processes.
- Mentor junior support engineers by providing technical guidance, troubleshooting assistance, and knowledge transfer to strengthen the overall support team.
Job Types: Full-time, Permanent
Pay: RM4,500.00 - RM5,000.00 per month
Benefits:
- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development
Application Question(s):
- How soon you can join us?
- What is your monthly expected salary?
Language:
- Mandarin (Preferred)
Willingness to travel:
- 100% (Preferred)
Work Location: In person
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