Technical Support Engineer
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Level Middle Department Back Office Type Full Time Project NDA Locations: Colombia Bogota, Colombia
Job Details
Posted on: November 5, 2026 Job ID: MiHNQ1
About the Company
Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.
With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.
About the Project
The company develops innovative security technologies designed to help organizations protect critical IT infrastructure, strengthen system resilience, and address evolving cybersecurity challenges. The engineering team focuses on developing high-performance, reliable, and scalable software solutions, combining low-level system programming with modern security engineering practices. Our client is a US-based technology company specializing in data analytics, data lakehouse architecture, and AI-ready data infrastructure. The company develops a platform that helps organizations access, manage, and analyze large volumes of data efficiently, without having to move or duplicate data across multiple systems.
Required skills:
Must Have
- 1+ years of experience in technical support, IT operations, or a related customer-facing role.
- Familiarity with Linux command-line basics.
- Basic understanding of SQL queries and database concepts.
- Comfortable following instructions and internal processes.
- Strong communication skills and a collaborative mindset.
- Problem-solving attitude and eagerness to learn.
- BS in Computer Science, Engineering, or a related technical field (or equivalent experience).
Nice to Have
- Exposure to cloud platforms (AWS, Azure, GCP) or containerized environments (Docker, Kubernetes).
- Basic scripting knowledge (Shell or Python) – not required at start.
- Familiarity with non-relational databases (e.g., MongoDB).
- Exposure to NOC or Datacenter operations.
Scope of work:
As a Junior Technical Support Engineer, you are a motivated, customer-focused team player who is eager to learn and grow in technical support. You will assist in resolving customer issues on the platform, working closely with mid- and senior-level engineers, and following established processes to ensure high-quality service.
- Assist in troubleshooting and resolving customer issues on the platform.
- Reproduce, triage, and escalate technical problems to mid- and senior-level engineers.
- Follow internal processes and instructions to support customer accounts effectively.
- Document customer environments, basic configurations, and support activities.
- Contribute to internal knowledge base articles and support documentation.
- Collaborate with team members to learn and apply best practices.
- Participate in training on advanced tools, cloud platforms, and platform-specific technologies.
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