- Strong knowledge of Microsoft 365 technologies: Exchange Online, SharePoint Online, Microsoft Entra ID, Microsoft Intune, Microsoft Defender, and Microsoft Purview
- Solid understanding of network infrastructure (LAN/WAN), structured cabling, and fiber connectivity
- Hands-on experience in structured cabling standards and fiber routing/coordination
- Working knowledge of access control systems and building-related IT technologies
- Knowledge of IP telephony systems configuration and administration
- Understanding of endpoint management, device compliance, and security best practices
- Knowledge of backup, disaster recovery, and business continuity concepts
- Familiarity with mall technologies such as Footfall solution, POS systems, guest Wi-Fi, and digital signage
- Experience coordinating with vendors and telecom providers
- Basic understanding of ERP systems and first-level application support
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