📌 About Alpaca Health
Alpaca Health enables clinicians to become entrepreneurs, starting in autism care.
We help clinicians launch and scale their own clinics by providing AI-powered software, payer contracting, and full back-office infrastructure. Our goal is simple: shift power in healthcare away from large consolidated entities and back to clinicians.
We've raised over $14M in funding from early-stage investors like Core Innovation Capital, Adverb Ventures, and South Park Commons, and are building for long-term category leadership. More importantly, we're serving hundreds of patients, while growing 30% MoM.
🎯 Role: Intake Coordinator
We are hiring a Bilingual Intake Coordinator (Spanish/English) to guide families from first contact through the start of care.
You will be the front door to Alpaca, owning the intake experience end-to-end, navigating insurance complexity, and ensuring every family is set up for success. This role requires empathy, precision, and the ability to move families forward with clarity.
🚧 What You’ll Do
Own the intake journey
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Guide families from initial inquiry through confirmed start of care
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Proactively follow up via phone, text, and email to keep momentum
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Ensure all required information and documents are completed on time
Navigate insurance and access to care
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Help families work through insurance requirements (e.g., Tricare ECHO enrollment, referrals, prior steps)
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Coordinate benefit verification and communicate next steps clearly
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Partner with billing and insurance ops to resolve issues quickly
Be the trusted point of contact for families
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Explain patient responsibility, coverage, and expected costs in a clear, empathetic way
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Set expectations around timelines, requirements, and what “ready for care” looks like
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Build trust while maintaining urgency and accountability
Coordinate across internal teams
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Work closely with billing, operations, and partnerships to move cases forward
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Surface blockers early and drive resolution
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Ensure clean handoffs once families are ready to start care
Ensure quality and fit
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Assess whether families are a strong fit for Alpaca’s model and providers
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Flag concerns and ensure alignment before starting services
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Maintain a high bar for readiness and experience
Drive operational excellence
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Maintain accurate records and tracking across systems
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Identify patterns, bottlenecks, and opportunities to improve intake workflows
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Take on additional responsibilities as needed to improve speed and quality of care access
🧠 Who You Are
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You are deeply empathetic but know how to push when needed
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You communicate clearly and confidently, especially around complex or sensitive topics
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You are highly organized and follow through relentlessly
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You are comfortable navigating ambiguity and solving problems in real time
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You take ownership—you don’t wait for someone else to fix things
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You are fluent in both Spanish and English (required)
🚀 Why Join
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Direct exposure to company-building at an early stage.
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Real ownership of critical initiatives from day one.
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The opportunity to materially impact families and clinicians.
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A fast learning curve that few roles can match.