Job Overview
Under the general guidance and direction of the Reception Manager or designate, and within the limits of the company’s policies and procedures, the Door Manager is responsible for controlling access to the restaurant based on specific criteria such as dress code, age limits, and available capacity in outlet.
Responsibilities and Duties
General:
- Adopt an appropriate attire that reflects the company brand image
- Comply with the company’s code of conduct and ethics
- Promote the company’s vision, values and model desired behaviors
- Perform tasks as directed in the pursuit of the achievement of business goals
- Offer highest levels of Service Experience and eye for details, exceeding guests’ expectations
Operations:
- Greet guests upon arrival and assess their character and personality from their outer appearance
- Handle the guests flow at the outlet door
- Decide whether a guest is allowed to enter the outlet or not
- Interact with guests in case of non-acceptance to inform them of the refusal
- Coordinate with the Guest Relations Manager and Outlet Manager on the possibility of taking walk-ins
- Assist Guest Relations team in rush hours by informing them and updating them about the arrivals’ status
- Keep track of the number of accepted as well as refused guests using the counter
Hygiene, Safety and Security:
- Adhere to health, safety, and hygiene standards, including first aid and emergency procedures
- Comply with personal and work-related hygiene standards and processes
- Identify and address hazardous situations promptly, ensuring a safe environment for guests and staff
- Communicate and enforce security protocols to mitigate risks and prevent incidents.
Qualifications and Experience: 4 years’ plus experience within a similar capacity, Computer Skills: Proficient in Microsoft Office Tools and POS
Languages: Fluent in English. Arabic is a plus.
Required Competencies
Positive Orientation
Developing an Empowered Team
Guest Centric
Leading by Example
Communication
Enabling the Team
Self Development
Problem Solving and Decision Making
Strategic Thinking
Business Awareness
Business Improvement and planning.
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