DESCRIPTION
Amazon is seeking an 3P DC Ops Manager to be based at our Distribution Center. The 3P DC Ops Manager will have complete responsibility for all services provided by third-party logistics partners within the warehouse environment.
Reporting directly to the 3P FC Sr Manager, you will be responsible for ensuring full compliance with the current service agreement. Your role will focus on continuously improving functionality and service levels to exceed productivity goals and deliver on our customer promises, driving the partner to achieve excellence.
Key job responsibilities
Budget & Operational Management
- Own and deliver the operational budget for the functional area, encompassing safety, productivity, financial planning, labor planning, and operational goals for third-party fulfillment centers
Strategic Planning
- Provide tatical-level and medium-term planning (3, 6, and 12 months ahead), including financial forecasting, rate card projections, and peak season preparation
Continuous Improvement & Collaboration
- Drive continuous improvement projects in partnership with 3PL providers to optimize operations and enhance productivity, meeting and exceeding business objectives
- Lead strategic initiatives with total building and network-wide impact
- Effectively leverage 3P Site Managers to solicit ideas and understand operational challenges within the facility
Cross-Network Collaboration
- Network with leaders across the organization to share process improvements, drive operational efficiencies, and identify cost-saving opportunities
Performance Management
- Establish clear objectives and metrics for safety, quality, productivity, and customer experience
- Set expectations and goals for 3P leaders in accordance with contractual guidelines
- Measure performance, provide constructive feedback, and hold leaders accountable for results
Leadership Development
- Mentor and develop leaders and staff to build organizational capability and ensure long-term success
BASIC QUALIFICATIONS
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
PREFERRED QUALIFICATIONS
- 1+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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