Amazon is looking for a Senior Investigation Specialist, to evaluate high-risk transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience.
Key Job Responsibilities
- Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
- Investigate suspicious activity and behaviour that could pose a risk to Amazon, our customers, or merchants.
- Investigate complex cases and deep dive where necessary.
- Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
- Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.
- Achieve weekly productivity and quality standards for investigations.
- Be prepared to be flexible with working hours and work Saturdays and/or Sundays.
- Communicate via email and telephone with sellers and other external and internal customers to make informed decisions about risk.
- Participate in other special projects/assignments and collaborate with appropriate business teams as necessary.
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- Excellent written and spoken English and the ability to compose grammatically correct, concise and accurate written responses -
- Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers -
- Demonstrated ability to work independently and make complex investigation decisions with little to no guidance -
- Excellent problem solving skills -
- Demonstrated ability to analyse and solve problems with key attention to detail and ability to identify unfamiliar MOs -
- Exceptionally strong customer handling and conflict resolution skills, with a keen focus on quality and customer experience. -
- Self-disciplined, diligent, proactive and detail oriented -
- Ability to adapt easily to change and learn quickly within a fast-paced environment. -
- Strong organizational skills -
- Effective prioritisation of work time to ensure productivity, fulfil department standards for time spent and individually prioritize multiple tasks of competing urgency -
- Demonstrated ability to exceed expectations regarding performance and individual contribution -
- Ability to maintain high levels of confidentiality and data security standards -
- Experience with Microsoft Office, including Outlook, Word, and Excel -
- Passionate commitment to Amazon's emergence as the world's most customer-centric company
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- Experience in VRMO investigations processes and policies
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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