ExpandTitle: Key Account Manager
Location: Hertfordshire AL9 6DE
Hours: 07:30am to 16:30pm, Monday to Friday
Line Manager: Sales Manager
The Role
The role requires a positive and proactive individual who can work on their own initiative as well as being part of a team. This role is to proactively manage existing customers to maximise their spend potential whilst enabling the Business Development Manager to grow new business accounts. It is fast-paced environment and requires strong organisational skills to keep up. The successful candidate will need good attention to detail and standard of customer care.
You will be working with an enthusiastic team who enjoy what they do, working closely with the customer support team who create quotations on the sales team’s behalf and fulfill client orders.
The first 2wks will involve an intensive training plan and you will be assigned a ‘buddy’ for general questions. You will get to meet everyone in the business, and we aim to provide a complete understanding of the business before you go about your individual role.
Role Requirements
- 2yrs + experience in a similar role (preferably within Construction)
- DIY / practical skills are essential to understand our customer
- Customer account management
- Good knowledge of Microsoft Office (Word, Excel & Outlook)
- Good communication skills - written and verbal
- Good numerical skills and commercial awareness
- Strong organisation and time management skills
- Personable, presentable, and articulate
- Positive, proactive, and punctual
- Accurate, with good attention to detail
- Interpersonal and team-working skills
- Full UK Driving Licence
Responsibilities
- Create a right-sized pipeline of opportunities
- Achieve activity and sales targets
- Proactively manage existing customer spend potential
- Deal with daily reactive sales activities to keep the Regional Sales Manager freed up
- Manage existing customers of 1 – 2 geographical regions
- Deal with enquiries promptly and efficiently
- Upsell and cross-sell where possible
- Manage the complete sales process from enquiry to handover of orders to the operations team
- Be an expert of the company’s product portfolio – a trusted advisor
- Analyse your sales performance and remain committed to personal development
- Provide excellent customer service
- Be a brand ambassador
Preferred Skills
- Knowledge / experience in the construction industry
- Able to read and understand architect drawings and specifications
- Competent with ERP / CRM systems
Holidays & Benefits
- 5.6 weeks per annum (25 days plus 8 statutory bank holidays)
- Workplace pension
- Company laptop
Don’t see the right role? We’d still like to hear from you. We may not have the right vacancy today, but we’re always interested in hearing from talented people who share our values, work ethic and ambition. Send us your CV and tell us what kind of role you’re looking for. If a suitable opportunity comes up, we’ll be in touch. We’ll only use your details to consider you for roles at Ambiente. Tell us about yourself. What kind of role are you looking for, and why could Ambiente be the right move for you? Build Your Future with Ambiente Established in 2006, Ambiente Systems Ltd specialises in the design, manufacture, and supply of water-based underfloor heating systems throughout the UK. As demand for underfloor heating continues to grow, so do we, and we’re looking for the right people to grow with us. Our vision is to be the number one trade supplier of wet underfloor heating. But what makes us different is that we don’t just sell system – we build lasting partnerships, offer expert support, and deliver solutions that make a real difference on-site. We do that by hiring great people with the right mindset, values, and ambition. Whether you’re just starting your career or looking for your next big opportunity, this is an exciting time to join Ambiente.
What We Can Offer You
We believe people do their best work when they feel valued. That’s why we offer: Opportunities for personal and professional development Competitive salaries and benefits A supportive, collaborative working environment A chance to be part of a growing company with a clear vision for the future Whether you’re just starting out or looking to take the next step in your career, Ambiente is a place where your ideas are heard, and your efforts make a real difference. What’s It Like Working at Ambiente? You’ll find a team that genuinely cares – about each other, about our customers, and about doing things properly. The atmosphere is friendly, fast-paced, and full of opportunities to grow. From warehouse to office, everyone plays a part in our success, and we celebrate that together. You’ll find a team that genuinely cares – about each other, about our customers, and about doing things properly. The atmosphere is friendly, fast-paced, and full of opportunities to grow. From warehouse to office, everyone plays a part in our success, and we celebrate that together. Why Choose Ambiente? There are plenty of companies out there but at Ambiente, you’re not just a number. We offer the chance to be part of something meaningful. A business that values people as much as performance, and that’s committed to creating energy-efficient homes and buildings across the UK. If you’re interested in joining the team, please fill out the form along with your CV, and we’ll be in touch shortly.
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