Customer Support Executive

Designation: Executive/Sr. Executive/Asst. Manager/Manager Roles and Responsibility: Engage IFAs on regular basis over the phone to assist them on the query they raised. Coordinate with internal team members to resolve IFAs queries. Increase usage of platform by engaging IFAs on frequent basis. Update IFAs on new features / recent changes in the program. Engage IFAs regularly over the phone. Ensure high level quality service. Ensure IFA renew services within specific time. KPIs: Platform Usage …