1. Position Overview
CutiCuti Stay seeks a proactive and organized Marketing & Hospitality Operations Assistant to support the Business Strategy Planning Manager in executing marketing initiatives and hospitality operations. This role blends marketing, customer service, and property operations.
2. Key ResponsibilitiesA. Marketing & Business Development
- Assist in implementing marketing strategies and campaigns.
- Prepare and coordinate marketing materials and social media posts.
- Manage CutiCuti Stay's social media platforms and online presence.
- Monitor competitors and market trends.
- Support promotional campaigns and partnerships.
- Maintain a database of marketing contacts and business opportunities.
B. Hospitality & Property Operations
- Oversee daily operations for properties.
- Conduct property inspections for cleanliness and functionality.
- Coordinate with maintenance and suppliers.
- Monitor inventory and housekeeping supplies.
C. Guest Experience & Customer Service
- Respond to guest inquiries and monitor feedback.
- Identify recurring complaints and report to the manager.
- Ensure guest experiences align with brand positioning.
D. Administrative & Coordination Support
- Support project execution and prepare reports.
- Maintain schedules and coordinate meetings.
- Provide timely updates on outstanding tasks.
E. Business Strategy & Project Support
- Research new property opportunities and assist with onboarding.
- Assist in preparing business plans and feasibility studies.
- Track project deadlines and budgets.
3. Required Qualifications & Experience
Minimum Requirements:
- Diploma or Bachelor’s Degree in a relevant field.
- 1–3 years of experience in hospitality, marketing, or customer service (fresh graduates considered).
- Good command of English and Bahasa Malaysia; Mandarin is a plus.
- Proficient in Microsoft Office and familiar with social media platforms.
- Valid driving license and own transport preferred.
4. Preferred Experience
- Hotel or serviced apartment operations
- Short-term rental management or guest relations
- Digital marketing and vendor coordination
5. Skills & Personal Attributes
- Organized: Ability to manage multiple tasks efficiently.
- Proactive: Identifies and addresses issues independently.
- Hands-On: Willingness to visit properties and assist operational matters.
- Good Communicator: Professional interaction with various stakeholders.
- Customer-Oriented: Committed to delivering a positive guest experience.
- Detail-Oriented: Recognizes operational and property-related issues.
- Tech-Savvy: Quick to learn new systems and technologies.
- Fast Learner: Absorbs CutiCuti Stay's procedures and standards rapidly.
- Responsible & Reliable: Takes ownership and provides clear task updates.
- Team Player: Collaborates effectively across functions.
Ideal Candidate Profile
The ideal candidate is a young, energetic individual passionate about hospitality, property management, and marketing. They should be comfortable working both in the office and on-site, engaging with stakeholders to bring plans to fruition, and possess an “I will make it happen” attitude.
This concise overview captures the essence of the Marketing & Hospitality Operations Assistant position at CutiCuti Stay and highlights the critical abilities and attributes desired in a candidate.
Pay: From RM4,000.00 per month
Benefits:
- Additional leave
- Free parking
- Opportunities for promotion
- Professional development
Work Location: In person
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