Job Overview
Antier Solutions is looking for an enthusiastic IT System Engineer (Fresher) to support daily IT operations. The candidate will assist employees with basic technical issues, maintain IT equipment, and learn system and network administration under the guidance of senior team members.
Key Roles & Responsibilities
1 Provide first-level (L1) technical support to employees for day-to-day IT issues.
2 Install, configure, and troubleshoot Windows 10/11 operating systems and standard applications.
3 Perform basic hardware troubleshooting for desktops, laptops, monitors, keyboards, mice, and printers.
4 Assist with laptop and desktop setup, software installation, updates, and system configuration.
5 Troubleshoot basic LAN, Wi-Fi, internet, IP address, DNS, and connectivity issues.
6 Assist users with official email setup, password resets, and common email-related issues.
7 Support video-conferencing tools, meeting-room equipment, and other office IT peripherals.
8 Maintain IT asset records, including device allocation, return, tagging, and inventory updates.
9 Assist with employee onboarding and exit processes, including system handover and access requests.
10 Install and update antivirus/endpoint security software as instructed by the IT team.
11 Log, track, and update IT support requests; escalate unresolved issues to senior engineers.
12 Follow IT policies, security guidelines, backup procedures, and standard operating procedures.
13 Maintain basic technical documentation and report recurring hardware or network issues.
14 Coordinate with vendors for warranty, repair, and hardware service requests when required.
Required Technical Knowledge
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Basic understanding of computer hardware, peripherals, and troubleshooting.
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Working knowledge of Windows operating systems; basic macOS knowledge is an advantage.
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Fundamentals of networking: LAN, WAN, Wi-Fi, TCP/IP, IP addressing, DNS, and DHCP.
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Basic knowledge of Microsoft Office and Google Workspace. |
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Understanding of user accounts, permissions, and password management.
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Basic awareness of antivirus, endpoint security, MFA, and safe computing practices.
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Familiarity with remote-support tools and ticketing systems is an advantage.
Educational Qualification
BCA, B.Tech, Diploma in IT/Computer Science, or an equivalent qualification.
Freshers and candidates with up to 1 year of experience may apply.
Desired Personal Skills
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Good communication, customer-service, and problem-solving skills.
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Willingness to learn and follow instructions from senior team members.
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Ability to prioritize support requests and work responsibly in a team.
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Positive attitude, patience, punctuality, and attention to detail.
Learning & Growth The selected candidate will receive hands-on exposure to IT support, endpoint management, networking, user administration, and basic infrastructure operations under the supervision of the IT team. Note Advanced system administration, server, firewall, and cloud knowledge are not mandatory for this fresher role. A basic understanding and eagerness to learn are sufficient.
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