The Role:
Apollo.io is looking for a high-performing, sales-driven Customer Advocate Representative who thrives in a fast-paced environment and has a passion for turning customer conversations into closed business. In this role, you'll play a key part in driving revenue and accelerating conversions through real-time chat and calls interactions.
This is a dynamic opportunity for someone who is both a product expert and a strategic seller—someone who can deeply understand customer pain points, offer consultative solutions, and influence purchasing decisions during every touchpoint.
Daily Responsibilities:
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Drive revenue through live chat and calls by identifying buying signals, delivering persuasive product insights, and converting interest into sales
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Go above and beyond to ensure client satisfaction and success at all times
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Own the sales conversation from inbound inquiry to conversion, ensuring customers quickly realize the value of Apollo
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Proactively upsell and cross-sell relevant product features that match the customer’s business goals
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Meet or exceed chat-to-close rate targets, monthly revenue quotas, and other performance KPIs
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Respond to inquiries within 30 seconds via chat and 4 hours via email, delivering speed and precision that drives customer confidence
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Capture and follow up on opportunities surfaced through support interactions, feature requests, and product updates
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Be the customer’s internal advocate, collaborating with Product and Sales to reduce friction and improve experience
Minimum Qualifications
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Have at least 1- 2 years of experience working in a customer-facing role (support, sales, retail, or similar)—you love helping people and guiding conversations.
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Organized, proactive, and comfortable juggling multiple conversations at once in a fast-paced environment.
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Customer centric - working to understand the questions that customers ask to help them resolve their business.
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Clear and confident written communication skills, especially in live chat or email settings.
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Adaptable with the ability to pick up new technologies, assess situations quickly, and find smarter ways to achieve goals.
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