Posting Start Date: 8/12/26
About the Role
Aramex Nelson is seeking an experienced and people-focused Regional Operations Manager to lead our operational performance across the region. This is a key leadership role responsible for managing depot operations, courier franchise relationships, team performance, service delivery, safety, compliance, and operational profitability. You'll lead from the front, driving operational excellence while building a positive, high-performing culture.Key responsibilities include:
- Leading and developing depot teams, company drivers, customer service teams, and Courier Franchisees.
- Driving operational performance and achieving service and KPI targets.
- Managing daily depot operations to ensure efficient freight movement and service delivery.
- Building strong relationships with Courier Franchisees and supporting their ongoing success.
- Managing operational budgets, costs, and P&L exception reporting.
- Ensuring compliance with company policies, franchise agreements, and regulatory requirements.
- Acting as the regional Health & Safety lead and promoting a strong safety culture.
- Coaching, mentoring, and developing teams to achieve outstanding results.
- Driving continuous improvement initiatives that enhance productivity, profitability, and customer satisfaction.
To be successful in this role:
- Proven experience leading large and diverse operational teams.
- Strong leadership skills with the ability to motivate and influence others.
- A results-driven approach with strong commercial acumen.
- Excellent communication and relationship-building skills.
- Strong analytical and problem-solving capabilities.
- Customer-focused mindset with a commitment to service excellence.
- Experience in logistics, transport, courier, freight, or operational leadership environments will be highly regarded.
Leadership Behaviors
Building Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focusSkills
Influencing Skills Conflict Resolution Problem Solving Leadership Skills Process Improvement Time Management Negotiation Skills
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