Department: MSP & NOC Operations
Job Title: NOC Specialist (Experienced) Location: Mexico City
Mexico’s SAT: Registered with (Tax Administration Service). Should have a Mexican RFC tax ID. Position Type: Full-Time
Language: Fluent English (Required)
Currency: Paid in MXN
Full-Time | Network Operations Centre
Arcadion is scaling its Network Operations Centre (NOC) to support critical infrastructure, smart-building systems, enterprise networks, and secure cloud connectivity for clients across Canada. We are seeking skilled NOC Specialists with strong routing and switching experience — particularly with Aruba, Juniper, Fortinet, and ideally Cisco — to join our front-line network engineering team.
If you take pride in exceptional uptime, love solving complex network challenges, and want to work with modern, mission-critical network technologies, we want to hear from you.
What You’ll Do
- Monitor and manage multi-site enterprise networks from our Ottawa NOC
- Troubleshoot and resolve layer 2–3 network incidents with urgency and precision
- Configure, maintain, and optimize switches, routers, SD-WAN, wireless, and firewalls
- Work hands-on with Aruba Central / CX switches, Juniper EX/SR, Fortinet firewalls, VPNs & security policies
- Participate in capacity planning, incident response, root cause analysis, and change requests
- Support integrations connected to cloud services (Azure/AWS), OT/IoT, VoIP, CCTV, Access Control
- Document topology changes, update network diagrams, and track device lifecycle
- Collaborate closely with SOC, Field Services, and Infrastructure teams
- Participate in a rotating 24/7 on-call coverage schedule
What You Bring
- ✔ 2–5+ years in Network Operations, NOC/L2–L3 support, or enterprise networking
- ✔ Strong experience with Aruba, Juniper, Fortinet (config, deployment, troubleshooting)
- ✔ Solid understanding of routing & switching protocols: VLANs, BGP, OSPF, STP, VRRP, ACLs
- ✔ Familiarity with wireless mesh networking, PoE switching, fiber uplinks, VPN tunnels
- ✔ Ability to interpret monitoring dashboards, performance metrics, SNMP traps, logs
- ✔ Customer-focused communication & strong documentation skills
Nice to have:
- Cisco Catalyst/Meraki experience
- Certifications: ACSP/ACMP, JNCIA/JNCIS, NSE4+, CCNA/CCNP
- Network automation fundamentals (Python, Ansible)
- Experience in MSP, mining, industrial, campus, or distributed site environments
- Bilingual (English/Spanish/French)
Why Join Arcadion
- Work on cutting-edge networking across smart infrastructure and cyber-secure environments
- Career advancement into Network Engineering, Architecture, or Cyber roles
- Competitive compensation + benefits + paid training
- Innovation-first culture with a focus on continuous learning and certifications
- Work on networks supporting AI, mining automation, OT/XIoT, and mission critical network services
Be part of a team powering reliable, secure connectivity for industries of the future.