Description
ACCOUNT MANAGER, DATA/TELECOM/AV/SECURITY
This position can be based out of our San Jose, CA or San Francisco, CA office.
About ArchKey
ArchKey is one of the nation’s largest privately held specialty trade installation and integrated facility service companies. We are a leader in designing, building and maintaining electrical, technologies and specialty systems. We’re the POWER behind making the improbable possible.
We’re electrifying the nation, energizing the future and bringing communities to life like never before. What we do today shapes the vision of tomorrow. Our work impacts lives long after the building is done. This means we are committed to building in ways that are not just technologically advanced, but sustainable, scalable and equitable by all. We’re not just energizing infrastructure, we’re energizing careers, communities, and the future.
Made up of the brightest minds in the industry, our team is our greatest asset, bringing knowledge, skills, and experience to every project. This is more than a call to join us, it’s an invitation to be part of a visionary journey, to grow with us as we scale.
About the Position
As an Account Manager, you'll be responsible for attracting new customers, client networking, and job solicitation. This position creates positive community relationships, builds, and nurtures relationships with potential client,s and creates strong networks with current and potential business partners, all in coordination with the Company’s mission, brand, vision, and code of conduct/ethical business practices, and in alignment with all Company policies, procedures, key objectives, and regulations.
Our Ideal Candidate
- Can flex and adapt with the growing needs of the business.
- Can work autonomously and creatively solve problems.
- Demonstrates experience in account management with a background in marketing and/or sales preferably within Network Infrastructure / Security / Audio Visual / Wireless services, focused on business development and growth strategy, solution and pricing development, organizational design, and client relationship building and networking.
Day in the Life
- Partners with senior management and other Company marketing, operations, and business development personnel to understand key objectives, strategies, priorities, and client relationship work.
- Creates and maintains quality marketing materials, such as presentations, newsletters, photos, images, digital campaign information, and letters.
- Creates and assembles proposals, Request for Quotes (RFQs), Request for Information (RFIs), Request for Proposals (RFPs,) and interview presentations.
- Researches develops, and establishes initial contact with potential clients for early lead identification of new project opportunities. Qualifies for target opportunities that lead to project awards.
- Establishes and cultivates relationships with potential clients through digital presence, cold calls, meetings, and continued follow-up. Maintains contact information for clients, partners, and vendors.
- Develops new markets with existing clients to maintain and grow customer base, increase sales, and attain revenue goals.
- Cultivates new opportunities to increase business growth by creating rewarding relationships and client satisfaction.
- Develops and executes strategic account plans for high-value clients.
- Navigates the full sales lifecycle: prospecting, lead generation, specification, proposal, negotiation, and closing.
- Completes proposals with a focus on accuracy and in compliance with the owner's specificiations.
- Creates thorough documentation of customer requirements and reporting on customer behaviors and sales.
- Creates value streams and offers services which are market competitive to the end user.
- Collaborates with project teams to create problem resolution for issues identified.
- Partners with project managers and estimating teams to share documentation, develop customer quotes, and ensure client priorities are satisfied.
- Negotiates and secures/closes new opportunities and business deals.
- Ensures schedules are met and various aspects of the proposal and marketing materials are persuasive and accurate.
- Monitors and measures prospect and proposal activities, including monthly sales revenue and budgets. Manages the vendor sourcing process.
- Identifies, plans, manages, coordinates, and attends all trade shows, conferences, workshops, and other networking events.
- Collaborates with other business leaders and business development team members to develop and implement strategies for a successful social media presence.
- Maintains appropriate level of confidentiality with all individual vendor and customer pricing and other key proprietary information essential to strong business practices.
Minimum Qualifications
- Bachelor’s degree or equivalent work experience in business administration, marketing, construction management, or a related field.
- Minimum 3-5 years of experience with account management, marketing and/or sales, preferably in Low voltage services, business development and growth strategy and solution, pricing, organizational design, and client relationship building and networking.
- Familiarity with Customer Relationship Management and Content Management System software. Familiarity with business intelligence tools (i.e., SalesForce and PowerBI). Broad experience with other software and financial systems is desired.
- Proficiency in Microsoft Office 365, Excel, Word, Outlook, SharePoint, etc.
- Ability to comprehend, analyze, and interpret complex business strategies, client needs, and RFP documents.
- Ability to solve problems and deal with a variety of options in complex situations. Requires analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Ability to problem-solve, both independently and working as a team.
- Strong listening, presentation, negotiation, conflict management, and persuasion skills, and the ability to influence potential customers and employees at all levels.
- Exceptional business development, relationship building, and client communication skills. Excellent verbal and written communication skills, including high-quality documentation and report preparation. Experience and skills to work closely with proprietary information and maintain confidentiality.
- Excellent collaboration, teamwork, and interpersonal communication skills. Effective independent organizational, problem-solving, prioritizing, and time management skills.
- Demonstrated strong analytical and mathematical skills with a strong financial acumen, critical thinking skills, and process and detail orientation.
Travel
- Occasional travel may be required.
Salary Range
- $81,100-$113,500 annually, based on experience and qualifications.
Benefits
At ArchKey Solutions, our benefits package includes competitive health insurance options (medical, dental, and vision), a robust 401(k) retirement savings plan with employer match, paid time off and holidays, and access to wellness programs. Additionally, we offer professional development opportunities, tuition reimbursement, and employee assistance programs to support your growth and well-being. We ensure that our benefits are designed to promote the health, security, and work-life balance of our employees. Additional information is available at Archkey.com.
Legal & Fraud Disclaimer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are an Affirmative Action, Equal Opportunity Employer. #CA30-1
Beware of fraudulent job postings. ArchKey Solutions only communicates through official channels. All official communication will come from an @archkey.com email address, and we will never ask for financial information, payments, or personal details outside of the standard hiring process. To confirm the legitimacy of a job, visit our careers page or reach out to a member of our Talent Acquisition team.