AI Solutions Manager (Technical Delivery)

AI Solutions Manager (Technical Delivery) at Arcovo AI

About Arcovo AI

We are a fast-growing startup that builds custom digital employees for small and medium businesses. These AI-powered team members work 24/7, handling repetitive tasks like customer communication, data entry, pipeline management, and process automation. Our clients see dramatic improvements in efficiency and growth without the overhead of constant hiring.

We focus on solving real business problems with practical solutions. Our team combines deep business experience with cutting-edge technology to build digital employees that actually work in the real world. As we continue to grow, we're looking for team members who can help us deliver transformational results for more businesses.

The Role: Own Technical Delivery From Signature to Go-Live

We're seeking an AI Solutions Manager (Technical Delivery) to own the client experience and the technical delivery from signed contract through successful launch. By the time a project reaches you, discovery is done, the AI workforce blueprint is signed, and the specifications for each digital employee are written. What's left is a real technical project with a real client attached, and both halves are yours. You're the person the client trusts and the person the engineers rely on.

This is our most technical delivery role. You won't write production code, but you will read specifications closely enough to catch what's missing, get credentials and environments unblocked yourself, and test integrations before a client ever sees them.

You'll run 5+ active client implementations at once using the Scrum framework.

Key Responsibilities

• Translate signed specifications into an executable project plan with a real schedule behind it
• Review specifications before build starts and flag gaps, ambiguity, and unstated dependencies
• Hand engineering complete, unambiguous requirements and shield the build team from client churn
• Hold substantive conversations about APIs, data flows, and system architecture
• Resolve system access, credentials, environment, and integration issues directly with client IT
• Own the integration checklist covering what connects to what, who provisions it, and by when
• Serve as primary client contact from signature through go-live and hand-off
• Run milestone demos, UAT sessions, and end-user training
• Contribute to the internal knowledge base so the next implementation starts further ahead

Desired Qualifications

• Scrum certification (CSM, CSPO, PSM, or PSPO)
• Delivery experience across more than one business domain (accounting, operations, manufacturing, sales, field service)
• Experience implementing software for SMB clients, where your counterpart is the owner or a department head rather than a dedicated PMO
• Hands-on familiarity with iPaaS or automation tooling (Make, Zapier, n8n, Workato) or CRM platforms (Zoho, HubSpot, Salesforce)
• Experience delivering alongside an in-house engineering team that runs its own sprint cadence

What We're Looking For

Technical & Delivery Experience

• Project Leadership: You have led application development or IT infrastructure projects, and owned the technical delivery rather than just the client relationship
• Technical Depth: Enough to unblock your own project. You can hold a real conversation about system access, credentials, environments, integrations, and APIs without needing to escalate
• Process Fluency: Real working knowledge of at least one business process you've actually built in. You know what AP/AR should look like, which means you can read a specification and catch what's missing before eight weeks of build go by
• Testing Mindset: Systematic QA approach with attention to detail

Project Management

• Proficiency with Jira, Monday.com, or similar
• Proven track record managing multiple simultaneous projects
• History of on-time, in-scope delivery
• You hold scope firm under client pressure and stay clear about what was sold
• You own a schedule honestly and raise slip early, by name, with a plan attached
• Proactive risk identification and mitigation

Client Management

• Exceptional written and verbal communication skills
• Ability to explain technical concepts and technical constraints to non-technical audiences
• Strong relationship building and trust development at every level of a client's organization
• Diplomatic problem resolution with a solutions-oriented mindset
• You give your team what it needs without making them dig for it

Mindset & Approach

• Takes full ownership of client success and outcomes
• Thrives in ambiguity and adapts to changing requirements
• Proactive communicator who keeps everyone informed
• Detail-oriented with strong follow-through
• Continuous learner passionate about AI technology

What Makes You a Great Fit

You're the right person for this role if:

• You're energized by both client interactions AND technical problem-solving
• You naturally take ownership without needing constant direction
• You can discuss business strategy and test API integrations in the same day
• You're comfortable managing scope while maintaining strong client relationships
• You're genuinely excited about AI's transformational potential for businesses
• You love being the conductor who keeps complex projects moving smoothly

Why You'll Love This Role

Professional Growth

• AI Expertise: Gain deep expertise in how AI solves real business problems
• Real Ownership**:** Discovery, the blueprint, and the specifications are handled before handoff, so your focus stays on delivering and on the client
• Skill Development: Build expertise in AI solutions, Agile project management, and client consulting
• Proven Leadership: Learn from founders who've scaled multiple 7 and 8-figure companies

Work Environment

• Remote or Hybrid Flexibility: We are a remote-first company with an office in Syracuse, NY in downtown innovation hub
• Collaborative Culture: Work with a tight-knit team that values authentic communication and ownership
• Learning Focus: Continuous development in the rapidly evolving AI landscape
• Cutting-Edge Technology: Work with the latest AI tools and platforms daily
• Required core hours 8am-12pm EST Monday-Friday for cross-team collaboration; remaining hours are flexible to complete a 40-hour work week with the understanding this is a client service role requiring responsiveness to client communication, project management duties, and client needs throughout business hours

Meaningful Impact

• Client Transformation: Directly contribute to transforming how businesses operate
• Innovation: Help build the future of AI implementation for SMBs
• Growth: Join a company with ambitious goals, proven traction, and experienced leadership

What We Offer

• Base salary: $85,000-$95,000 annually, depending on depth of technical delivery experience
• Health Benefits: Medical, dental, and vision insurance, HSA
• Paid Time off
• Growth Opportunity: Shape processes and make real impact in a rapidly growing company

Ready to Shape the Future of AI Implementation?

If you're excited about owning delivery end to end, love combining technical problem-solving with relationship building, and want to join a growing company making real impact, we want to hear from you. Apply today and help us build the future of AI automation for small and medium businesses.

Arcovo AI is an equal opportunity employer committed to creating a diverse and inclusive workplace where all team members can thrive.

Job Type: Full-time

Pay: $85,000.00 - $95,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Vision insurance

Experience:

• Project management: 3 years (Required)
• Agile project management : 3 years (Preferred)
• Agile/Scrum environments: 1 year (Required)
• Client services: 3 years (Required)

Work Location: Remote