Ascend and its affiliates—DTS, DSD, and Fuchs—are shaping the future of truckload transportation through smart technology and a strong commitment to efficiency and fairness. We foster an inclusive workplace where team members can grow, achieve their goals, and maintain a healthy work life balance.
PURPOSE
Ascend strives to be the employer of choice for our Team Members and a provider of choice for our customers. The Maintenance Support Supervisor is accountable to provide support to Maintenance team members and other stakeholders in the organization in the form of analysis (financial and non-financial), reporting, data collection, Data entry and offer recommendations for alternative approaches.
ACCOUNTABILITIES
- Identify, collect, and analyze maintenance expenditures and activity to discover and recommend areas of opportunities to lower costs while improving vehicle uptime. This will require managing a variety of reports and systems.
- Continuously review, identify, and propose technology advancements to enhance the maintenance department’s processes.
- Manage the Maintenance department’s tool & boot reimbursement programs.
- Manage automated vehicle inspection reports & file records accordingly.
- Manage all tractor & trailer maintenance master analysis reporting.
- Provide and report on maintenance spend for all shop locations.
- Manage productivity reporting in Dossier.
- Provide oversight and management on a variety of internal systems: ELDs, Dossier, McLeod.
- Provide oversight and management of the warranty program to ensure timely and accurate reporting while maximizing reimbursements.
- Provide direction and guidance for the development of team members.
- Deliver exceptional service through positive engagement and patience.
- Demonstrates personal concern for maintaining a safe environment for themselves and others.
- Actively promotes the proper use of equipment and adherence to processes.
- Work in a team environment and look for opportunities to continuously improve results.
Leadership and Management
- This position supervises others and is responsible for being results oriented, collaborative, delegate effectively and strive for harmony, ensuring team effectiveness.
- Accountable for hiring and for continued development of direct reports.
- Uses effective communication skills to provide current, direct, complete, and actionable feedback whether positive or to improve performance.
- Reduce workforce turnover by improving employee relations.
- Handles discipline and termination of employees in accordance with company policy.
- Holds self and others accountable to demonstrate Ascend’s Values: Zero Safety Events; Be Courageous; Act with Integrity; Inspire Trust; Teamwork; Have Fun and Build a Legacy.
QUALIFICATIONS
- Minimum of two years of experience in maintenance and repair field.
KNOWLEDGE, SKILLS, AND TRAITS
- Proficient in Microsoft Office (Excel, Word, Outlook)
- Ability to deliver exceptional service through positive engagement and patience.
- Ability to work in a team environment to continuously improve results.
- Able to promote a culture of trust and safety.
EDUCATION, CERTIFICATONS, & LICENSE REQUIREMENTS
- High School Diploma or GED
- Bachelor’s Degree preferred
EQUAL EMPLOYMENT OPPORTUNITY COMMITMENT
Ascend is an equal opportunity employer committed to a diverse, inclusive environment where all individuals may grow and thrive, respecting the different experiences that each employee brings to their job. Ascend believes that a diverse work environment results in a better experience for employees and customers and makes Ascend stronger.
With our mission of diversity and inclusion in mind, we provide equal employment opportunities to all qualified persons without regard to race, color, national origin, gender, pregnancy (including childbirth and related medical conditions), religion, age, disability, citizenship, sex (including sexual orientation, gender identity or expression), marital status, ancestry, genetic information, veteran and/or military status, or any other characteristic protected by applicable federal, state, or local law or Ascend policy.
This job description is intended to describe the general nature and level of work being performed by employees in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position, other duties outside of normal responsibilities may be performed as necessary to meet the needs of the organization. Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this position at any time.
WE OFFER
- Medical, Dental, and Vision coverage (effective the 1st of the month after hire)
- 401(k)
- Employee Assistance Program
- Enhanced benefits, including Short Term and Long Term Disability
- Paid Holidays
- Paid Time Off
Equal Employment Opportunity Commitment
Ascend is an equal opportunity employer committed to a diverse, inclusive environment where all individuals may grow and thrive, respecting the different experiences that each employee brings to their job. Ascend believes that a diverse work environment results in a better experience for employees and customers and makes Ascend stronger.
With our mission of diversity and inclusion in mind, we provide equal employment opportunities to all qualified persons without regard to race, color, national origin, gender, pregnancy (including childbirth and related medical conditions), religion, age, disability, citizenship, sex (including sexual orientation, gender identity or expression), marital status, ancestry, genetic information, veteran and/or military status, or any other characteristic protected by applicable federal, state, or local law or Ascend policy.
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