About the Role Tutor Jackets is seeking a Tutor Quality & Engagement Lead to oversee the experience, performance, and development of our tutor team. This role is responsible for ensuring that tutors:
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Deliver high-quality, consistent sessions
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Feel supported and engaged
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Have the tools and guidance needed to succeed long-term
You will work closely with the Tutoring Operations Coordinator and Founder to maintain and scale tutor quality as the company grows.
Key Responsibilities
Tutor Hiring & Onboarding
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Conduct initial tutor interviews (first round screening)
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Lead new tutor onboarding sessions (small groups of 2–3 tutors)
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Guide tutors through:
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Systems (Teachworks, Lessonspace, Google Drive)
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Session expectations and structure
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Facilitate practice onboarding / demo sessions to ensure readiness
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Conduct 1-month check-ins with new tutors and provide initial feedback
Tutor Quality Assurance (Core Focus)
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Conduct weekly session audits (3–5 tutors per week) to evaluate session structure, flow, student engagement, and teaching clarity and effectiveness
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Document audit notes and:
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Send clear, actionable feedback to tutors
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Identify trends or recurring issues
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Escalate concerns when needed
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Lead occasional retraining sessions for tutors who need additional support
Tutor Support & Engagement
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Serve as the first point of contact for tutor questions (email / messaging)
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Ensure tutors:
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Have access to the right resources
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Feel confident in their sessions
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Stay aligned with Tutor Jackets teaching & performance standards
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Facilitate and manage the Tutor Slack/Discord channel
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Share announcements and updates
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Answer questions
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Encourage discussion and collaboration
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Host weekly or bi-weekly office hours for tutor support
Tutor Retention & Check-Ins
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Conduct periodic tutor check-ins (mid-semester, end/start of semester, or as needed)
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Gather feedback on tutor experience, student progress, operational improvements
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Help maintain a strong tutor experience with goals of High engagement & 1–3 year tutor retention
Resource & Training Support
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Maintain and improve tutor resources and training materials
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Share best practices and insights from session audits, tutor feedback, student outcomes
Tutor–Student Matching Support
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Assist Coordinator in matching tutors to students using founder’s consultation notes, schedules, student needs, and tutor strengths
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Support creation of SAT/ACT Prep Plans based on templates and Founder guidance
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Collaborate with Founder & Coordinator on final decisions
Tools You’ll Use
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Google Workspace (Drive, Docs, Sheets, Calendar)
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Teachworks / Lessonspace (session audits, reviewing schedules)
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Slack or Discord (tutor communication)
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Email & messaging tools (internal communication)
Time Commitment
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~10 to 15 hours per week
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Primary availability: Tuesday – Thursday 5–8 PM EST (Some flexibility based on scheduling needs)
What We’re Looking For
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Strong communication and leadership skills
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Experience in tutoring, teaching, or mentoring
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Ability to give clear, constructive feedback
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Organized and detail-oriented
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Comfortable working in a startup-style, evolving environment
Role Scope & Collaboration
This role focuses on tutor quality and internal team support.
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The Founder will continue to lead family consultations and oversee strategy and growth.
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The Tutoring Operations Coordinator will manage scheduling, daily operations, and client communication, escalating to the Founder or this role as needed. The team will align through a weekly stand-up meeting to review priorities, address challenges, and plan ahead.
Why Join Assist World?
100% REMOTE $50 birthday bonus $200 testimonial bonus $500 entry monthly raffle NO TRACKER. NO PROBLEM
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