- Provide functional support and maintenance for SAP PP and SAP QM processes in production environments.
- Analyze and resolve incidents and service requests within an Application Management Services (AMS) environment.
- Support production planning processes, including MRP, production orders, shop-floor control, capacity planning, repetitive manufacturing, and variant configuration.
- Support quality management processes, including quality planning, inspections, quality notifications, complaint management, and quality certificates.
- Support and troubleshoot integrations between PP/QM and MM, SD, PM, warehouse, and finance processes.
- Monitor and troubleshoot IDocs and system interfaces, including error analysis and reprocessing.
- Cooperate with ABAP developers and support the functional analysis and troubleshooting of WRICEF developments.
- Support SAP Fiori applications as well as mobile and RF-enabled business processes.
- Perform root-cause analysis for recurring or complex production issues and coordinate their resolution across relevant teams.
- Prepare and maintain functional and support documentation.
- Work closely with business stakeholders, SAP technical teams, and teams responsible for connected manufacturing systems.
- Contribute to the stability and continuous improvement of SAP solutions supporting production and quality processes.
Must have:
- Strong hands-on functional experience with SAP Production Planning (PP) and SAP Quality Management (QM).
- Good understanding of PP-QM integration as well as integration with MM, SD, PM, warehouse, and finance processes.
- Strong knowledge of MRP, production orders, shop-floor control, capacity planning, repetitive manufacturing, and variant configuration.
- Strong knowledge of quality planning, inspection processing, quality notifications, complaint management, and quality certificates.
- Experience supporting SAP ECC production environments.
- Experience with SAP S/4HANA or SAP S/4HANA Public Cloud.
- Working knowledge of IDocs, interface monitoring, error analysis, and reprocessing.
- Ability to troubleshoot ABAP WRICEF developments from a functional perspective.
- Experience working with SAP Fiori applications and mobile or RF-enabled business processes.
- Experience handling incidents and service requests in an AMS environment.
- Strong skills in root-cause analysis, documentation, stakeholder communication, and cross-team coordination.
- German language capability or experience working in a German-language business environment.
Nice to have:
- Experience supporting manufacturing or aerospace business processes.
- Knowledge of integrations with MES, APS, CPQ, and BI solutions, particularly in production and shop-floor environments.
- Experience with Digital Factory Workbench, Critical Parts Monitor, SAP Screen Personas, or comparable custom production solutions.
- Familiarity with IQOS or a comparable quality complaint-management solution.
- Understanding of SAP PM or SAP Environment, Health and Safety Management.
- Basic understanding of Windows services, print servers, application logs, and production printing issues.
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