We are looking for a Hub Manager who is responsible for overseeing daily hub operations, optimizing resources and operational performance, ensuring compliance with standard operating procedures, and leading cross-functional teams to achieve service level agreements (SLA), productivity, cost efficiency, and operational excellence in a dynamic logistics environment.
As our Astronaut, your missions are:
- Develop strategic plans to achieve KPI results; Sets quantifiable expectations that align with the company goals.
- Develop tactical hub planning in terms of resources (manpower, equipment, space, etc) in line with fluctuation of weekly/monthly volume within his/her area.
- Develop and maintain Hub standard operating procedures & processes in assigned areas.
- Analyze and propose new ways of working to the management in order to improve the overall Hub performance.
- Oversee daily operations to meet SLA and ensure full compliance of hub operational process & policies.
- Lead the troubleshooting efforts on the assigned area hub and solve the problems.
- Monitor & update hub operational performance in terms of its service, cost, productivity & efficiency.
- Establish & keep track of daily/weekly/monthly hub performance report in terms of its services, productivity, efficiency & cost.
- Responsible for overall team management, including hiring, goal setting and delegation of work, training and development, coaching/mentoring and completing performance evaluations that are supported by collaboration with stakeholders.
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