- Lead qualitative research initiatives, including surveys, Focus Group Discussions (FGDs), and in-depth interviews, to understand partner needs, pain points, motivations, and overall experience.
- Design, execute, and analyze end-to-end partner satisfaction surveys, transforming research findings into actionable business insights and recommendations.
- Analyze partner feedback, experience, and retention data to identify trends, perform root cause analysis (RCA), and recommend initiatives that improve partner engagement and satisfaction.
- Conduct market and competitor benchmarking to evaluate partner programs, incentives, commission structures, benefits, and industry best practices, providing insights to support strategic decision-making.
- Develop regular reports, dashboards, and presentations to communicate research findings, performance trends, and business recommendations to key stakeholders.
- Collaborate with cross-functional teams, including Product, Operations, and other business functions, to implement, monitor, and evaluate partner experience and engagement initiatives.
- Support partner retention strategies by identifying attrition drivers, measuring initiative effectiveness, and recommending continuous improvement opportunities.
- Stay informed of emerging market trends, research methodologies, and analytical tools to continuously enhance partner insights and business impact.
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