About this Position :
The Hub Partner Training & Program Officer is responsible for driving partner (mitra) refreshment, retention, and training excellence. This role plays a key part in maintaining partner engagement while ensuring seamless alignment between training initiatives and hub operations.
Job Description :
- Program Development & Delivery: Update, and conduct regular partner refreshment training programs, Based on business and operational needs.
- Operations & Scheduling Alignment: Coordinate with the Operations team to ensure accurate Mitra scheduling, as well as identify and resolve unscheduled partner issues.
- Engagement: Mobile regularly across Astro hubs to identify operational issues and training needs directly on Hub.
- Data Analysis & Reporting: Track key training metrics—including post-test scores, attendance rates, and overall effectiveness—and deliver accurate daily and weekly performance reports.
- Continuous Improvement: Utilize data insights and Training Needs Analysis (TNA) to identify capability gaps, propose targeted improvement initiatives, and update monthly training workflows.
- Performance Targets: Maintain a minimum average post-test score of 90% and sustain training attendance rates above 75%.
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