About this Position
As our Dry Outbound Senior Supervisor, you will oversee end-to-end outbound operations, leading a large ground team to ensure fulfillment accuracy, on-time dispatch, and productivity while maintaining a strong balance between operational execution and data-driven decision-making.
Job Description
As our Astronaut, your missions are:
- Oversee end-to-end outbound operations from picking, packing, and loading to Hub receiving.
- Plan daily manpower allocation and ensure smooth execution against operational targets.
- Lead and manage a 50+ people team, including attendance, performance, productivity, and manpower churn.
- Monitor key KPIs including Fulfillment Rate, On-Time Dispatch, Productivity, and Manpower Churn.
- Coordinate with Supply Chain, Inventory, Fleet, and Hub teams to resolve operational issues and maintain service levels.
- Ensure compliance with SOPs, health, safety, hygiene, security, and 5S standards.
- Analyze operational data and reports to identify issues, improve productivity, and support structured decision-making.
- Drive a fast-paced, disciplined, and accountable working culture while providing hands-on leadership and coaching to the ground team.
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