Service Development Analyst will be responsible to evaluate (existing processes), develop, and implement processes, knowlege, skills, abilities, and attitudes of frontliners in Asuransi Astra. They also will analyze (to get Customer Insight), then propose, conceptualize, & create programs for customer/services culture activities (such as service standards/standar layanan and service behaviour) based on Customer Insight that in line with Asuransi Astra Culture & Value.
- Develop and update service standards (SOPs & guidelines).
- Monitor and evaluate service quality performance.
- Initiate improvement programs to enhance customer experience.
- Coordinate and provide coaching to ensure service standards implementation.
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