Main Duties and Responsibilities: I. Strategic Leadership
- Analyzes internal and external data (market trends, benchmarking, feedback) to identify risks, gaps, and opportunities.
- Conducts market scanning and client needs assessment to anticipate current and emerging requirements.
- Benchmarks corporate training and executive education practices.
- Engages clients to understand needs and align offerings accordingly.
- Consolidates insights, analyses, and translates insights into clear recommendations on strategies and initiative for executive decision-making.
- Provides strategic input on CCE’s program directions, policies, and standards, ensuring relevance, innovation, adaptability to emerging needs (e.g., digital and blended learning), and alignment with University plans and guidelines.
- Oversees the Center’s operations and core programs, ensuring alignment of strategies, revenue targets, and collaborative execution, in support of the Executive Director.
II. Business Development and Revenue Enablement
- Leads the design and implementation of business development strategies that drive revenue growth, ensure the sustainability of core programs and existing business units, and expand the Center’s portfolio, subject to the review and approval of the Executive Director.
- Reviews, oversees, and recommends marketing and sales strategies and initiatives to support revenue targets and market reach.
- Cultivates and nurtures strategic relationships with corporate, government, academic, and institutional partners.
- Represents CCE in external engagements, dialogues, and partnerships, and develops and negotiates CCE offerings within delegated authority and in coordination with the Executive Director.
III. Program Quality and Brand Stewardship
- Reviews program plans and cross-sectional initiatives for alignment with quality and branding standards.
- Ensures that program design, delivery, and materials comply with UMCO branding and institutional quality standards.
- Monitors program outcomes and client feedback, using data and feedback to drive continuous improvement.
IV. Operational, Financial, and Risk Management
- Identifies operational, financial, and reputational risks and recommends mitigation measures to support disciplined and accountable operations.
- Supports budget planning and monitoring, ensuring resource efficiency and alignment with revenue targets.
- Ensures compliance with governance, policy, and reporting requirements, flagging issues early and recommends corrective actions.
- Applies sound judgment in delegated authority contexts.
V. Office and People Management
- Sets clear expectations, goals, and performance standards for the assigned sections, in alignment with Center, School, and University.
- Fosters collaboration across Sections.
- Supports recruitment and onboarding of staff.
- Reviews and evaluates policies and standards to ensure alignment with University goals and industry best practices
- Oversees day-to-day office administration and operational processes to ensure continuity, efficiency, and compliance with institutional requirements.
- Ensures operational continuity of the Center in the absence of the Executive Director, within delegated authority.
VI. Performs other work-related tasks as may be required by the immediate supervisor and authorized representative
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