Summary of Project Scope:
Under the supervision of the Test Center Manager/ Senior Test Center Supervisor, the Project Test Center Staff assists in overseeing operations of the testing site.
Detail of Principal Accountabilities and Project Deliverables:
A. Support for Senior Test Center Supervisor
- Coordinate and facilitate operational and technical support calls with the Global Help Desk, ensuring that system or technical issues are addressed promptly and efficiently to minimize downtime.
- Oversee the upkeep and maintenance of the testing center facilities, ensuring smooth daily operations and compliance with Prometric's standards and regulatory requirements.
- Safeguard the security and integrity of all testing software by monitoring usage, preventing unauthorized access, and ensuring systems remain fully functional during exam delivery.
- Perform basic troubleshooting of computer hardware and software issues to reduce disruptions and maintain a seamless testing experience for candidates.
- Prepare, document, and submit daily Center Problem Reports, capturing site-specific concerns, resolutions, and operational updates to maintain accurate records and support continuous improvement.
- Collaborate with colleagues and management to implement corrective actions based on CPR findings and ensure long-term operational stability.
- Support compliance with Prometric's security policies and procedures, including readiness for unannounced inspections or audits.
B. Support for Testing Center Operations
- Responsible for opening and closing the testing center each day, ensuring proper “open for business" setup and complete restart/shutdown procedures are consistently followed.
- Requiring candidates to empty pockets to prevent unauthorized materials from entering the testing area. Inspecting eyeglasses, palms, and ears to confirm compliance with security measures.
- Comparing the candidate's ID photo with their facial features to ensure accurate identity verification. Oversee and implement standardized testing processes and procedures, guiding candidates to follow proper protocols throughout the exam to maintain fairness, integrity, and compliance. Provide candidate allowable testing materials depending on the testing program, such as:
- Issue scratch paper or noteboards, pencils, or markers as required by the exam protocol. Clearly communicate and enforce rules regarding allowable breaks, whether scheduled or unscheduled.
C. Assistance in Testing Procedure Oversight
- Ensure the monitoring of the lockers, replacement of locks, padlocks, break key tags and cleanliness of the lockers. Assist the Test Center Administrator in preparing for Takamol exam, speaking and exams. Submit end-of-day reports to the designated group chat, keeping the Test Center Manager informed of any irregularities, including the presence of proxy test takers.
- Maintain readiness of the testing environment by proactively addressing logistical and technical needs to guarantee smooth exam delivery of the said exams.
D. Knowledge Management and Communication
- Provides clear and comprehensive explanations of all relevant policies and procedures to each candidate, ensuring full understanding and adherence. These explanations are tailored to align with each client's specific practices and policies, guaranteeing consistency with their established standards and requirements.
E. Candidate Issue Reporting and Resolution
- Identifies, documents, and endorses any candidate-related issues to the Test Center Manager or Test Center Supervisor, for prompt resolution.
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