- Verify, process, and record financial transactions and operational requests accurately and within agreed service levels
- Maintain accurate records, reports, and supporting documentation while ensuring data integrity
- Investigate discrepancies, resolve exceptions, and follow up on outstanding items with relevant stakeholders
- Respond to internal and external enquiries professionally and within established turnaround times
- Collaborate with cross-functional teams to support daily finance and operational activities
- Perform reconciliation and administrative tasks to ensure operational accuracy and compliance
- Support ad hoc back-office activities and continuous process improvement initiatives
- Contribute to achieving team productivity, quality, and service performance targets
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