Key Responsibilities
- Oversee daily finance operational (Account Receivable, Account Payable, Reconciliation) activities to ensure timely, accurate, and consistent delivery.
- Monitor team productivity, work quality, and adherence to established processes and guidelines.
- Manage task allocation, workload distribution, and workflow priorities based on business requirements.
- Investigate and resolve operational issues, exceptions, and escalations in a timely manner.
- Conduct root cause analysis (RCA) to identify recurring issues and recommend corrective actions.
- Identify process gaps and support continuous improvement initiatives to improve efficiency and service quality.
- Prepare and monitor operational reports, performance updates, and other reporting requirements.
- Collaborate with internal teams and stakeholders to address operational concerns and ensure smooth execution.
- Coach, guide, and motivate team members to achieve productivity, quality, and performance expectations.
- Provide hands-on support in handling complex operational cases and escalations when required.
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